Seiontec Systems LLC

Absolutely awful daily we loose service we call and call we email we are told we will be called or they will be out to service..I hate reviews id rather ask for the company to help..but I have exhausted all attempts to help myself here by calling and waiting ..my line to the house was adjusted in a service call as he boasted he tighten it I now have to raise it up to get under it with my golf cart...BTW the badly needed service call was for my daughters house not mine she's been waiting since June and we share a driveway..she needs internet because of virtual students in the home..not mine I'd given up calling we discovered it after the fact that they had made the mistake..they were to come the next day they told us..and never returned to her or us for an equipment replacement we were also told.. we sometimes loose paid prescriptions because of IP addresses and once couldn't sign in because they didn't serve the country we were in. Hahaha...I didn't take my home out of the US.. our service was then worse except for the new line tighten I can reach now by hand. thats supposed to be in the trees... I can never consistently finish a program on any network or paid subscription and sometimes I try 5 or more times to send an email..sorry guys I'm not sure what else to do but to complain nothing else has worked.

If I could give this company a zero star rating I would. This company is the worst company ever!!!! I do mean that. One person wrote they treat you like family. No they don’t!!! The service goes out daily and most always on the weekend when no one is working. You get an answering service. They never call you back and it can take sometimes a week before someone fixes it. They always have to come into my house to fix it when I’m not home. If it were not my only option for service and I didn’t need it for my sons school work. I would rip all the equipment down and burn it. They have NO CUSTOMER SERVICE. When I went a week without service they still charged me. When I called about it they did NOTHING. I’ve reported them to the BBB three times and they do nothing but blame the customer. If you have any other option besides this company take it because I wouldn’t recommend this company to anyone.

I've had this service for over a year now. When it works, it is great! However, when it doesn't work (which is often) they do not return calls and take forever to send out a crew. I am currently out of service going on 9 days for the 3rd time this month alone. Each person has a different excuse and no one returns calls. If I had another option I would use it.

Extremely poor customer service, paying for internet and either not receiving the speeds we are paying for...or out of services completely for weeks to a month on end. Communication at this company is non-existent. No one seems to know what’s going on and answers are always contradictory. Techs never show up on time and when they do they can’t seem to resolve any issues.