Bill Smith Inc

Unfortunately I wanted to stay on the Island in order to give something to the community and keep businesses running. My experience is that it means nothing and just go to whoever have got good reviews and that you know and trust. These people will give you a sugar coated story about being around for so many years with almost a spotless background when it comes to complaints. I bought a top of the line freezer/cooler with an ice-maker. First they tried to not honor the ice-maker since they forgot to order it. They squeezed me for another USD 150 In combination of being 6 weeks late. The first installation was quick and they re-hung the door. Here's when the problem starts. This particular model has electrical wires inside the freezer door and most likely it got pinched when this was done. 1 year and 1 month later the ice-maker quits working. It works when you force it manually so I figured the circuiting was the problem. 4 months later the freezer quit in combination of not being able to use the controls. I can no longer change temperature and the unit is running 24/7. The reason for the 1 star is that almost every company are friendly when it comes to sales. It's during service or after-sales where it really matters. This company has absolutely no problem of taking your money upfront but when it really, really matters they don't step up. I want everyone on this Island to know what kind of people you are dealing without here. I have been trying now for almost 1 year to at least give me a discount or something like goodwill since I feel I am helpless against them. Surely enough I did try one last time. I asked for a quote from the clerk. Here's the funny part. Instead of giving me a discount or anything they bumbed up the price USD 50 compared to the list price, as well as the price they have on their web site. The whole operation is a fraud I and think it's time to make an example of how absolutely ruthless these companies are. 1 year warranty on parts. That's ridiculous. How can we allow that to happen? Bill Smith doesn't want to increase the quality of products as they would sell much less. I know for a fact I didn't ask for lower pricer if that means low or even no quality. We need improve the legislation against these companies and take legal action. They are in it together with the producers. Here's a fun fact. If you buy the exact same unit in Europe you get 5 years warranty. That warranty can't be excluded since the seller needs to prove you have handled the unit wrong. I open and close the doors.....what can go wrong? Stay away from this company as their word means nothing in real life.