Plumb Rite of East Tennessee

I do not use a home warranty, so I chose Plumb Rite of my own choice. This company has done four or five jobs for the house, all done well and with courteous service. We had the water line break in our yard and called them out for an emergency repair. I was NOT the person who called or dealt with them for this job. A team came out the same day, piddled around, then left saying that they need to collect some equipment but they'd be back. They did not return, though they lied and said they called the house. I'd be willing to provide phone and text records for each and ever phone in the house, having the phone provider fax them over, which proves that no one called or texted anyone in the house. So, a lie, and a no-show. Still, we gave them the benefit of the doubt and only asked for a discount since we had gone more than 24 hours without a drop of water. Next day, they did come out at 9 (had promised 8) and stated that it's broken under a tree, even though the water is coming out about 2-3ft from a tree. Said we'd need a complete new line from road to house and quoted 1600-2k. The person who called them out said they'd have to think about it and the plumber left. At 1015 I get a call on my personal phone, while I'm at work, and am faced with the owner of the company who is having a meltdown. He yelled, threatened, and blamed, very verbally abusive, even though I told him THREE SEPARATE TIMES that I'm not involved in this job at all, I'm at work, and I have no idea what's going on. Apparently, hesitating in accepting their quote is a killing offense even though nearly every other profession allows thinking time, or even second opinions to be obtained. After his verbal rant, at a very loud volume, Anthony (the owner) decided that he's never doing another job for this house again. That's good, because he's banned from the property. NO service provider has the right to yell at a customer (who hasn't even spoken with them) or verbally abuse them. Had Anthony kept his temper and spoken like a reasonable adult, I would have been happy to talk with him. I had no idea what was offered, done, or said because I was at work, but he could have supplied that info and I'd have worked with him because the other jobs he had done for me were great. As soon as he raised his voice and got ugly, though, he lost all good will and respect. Neither he nor his people will be allowed to step foot on the property again, and I'll choose another local company to give my money to. addendum to owner's response: I told you no fewer than three separate times that I don't know what's going on, that I'm not the client in this and am not involved. You continued to rant and vent your spleen at me, and that right there dissolved the good will that your previous projects had created. Past good behavior does NOT absolve sheer rudeness and verbal abuse, particularly to a person who is not involved in the slightest and (in this situation) may as well have been a random person on the street.