Lawn Sense

I'm reluctantly writing this review about Lawn Sense after attempting to resolve issues directly with their management. About two years ago, I hired Lawn Sense to reactivate a dormant sprinkler system. They successfully got it operational, and a few months later, they repaired a leak under warranty. This year, we experienced a massive leak near the house corner, resulting in a $200 water bill increase within weeks. I called a reputable plumber who excavated the area and discovered a leaking sprinkler system joint. The plumber provided photographic evidence showing extremely poor workmanship - the joint was unprotected and held together with wire. This repair cost $1,500, bringing the total unexpected expense to $1,700. I reached out to Lawn Sense to discuss the issue and understand what happened. Initially, they asked me to text them the photo. However, since then, they've been unresponsive despite my attempts to speak with their Service Manager. This experience has been disappointing, especially since I value long-term business relationships. Unfortunately, Lawn Sense doesn't seem to share this sentiment.

We were having numerous yard-sprinkler problems. The Tech arrived early, identified, and fixed, all the problems and the price was very reasonable. Several of the other companies I called wanted an "outrageous trip-charge" just to come to our home.