Hyperbuilt Inc

Hyperbuilt (HB) was going to patch up the drywall in our bathroom after a leak (maybe 4 square feet). We signed the contract with Hyperbuilt on 11/27. Our inspection was scheduled for 11/29 and a rep from Hyperbuilt was present. Report was formed post-inspection 12/2. We never received a copy after being promised it in an email. On 12/10 we sent an email asking for it and received the report. Who knows when we would have heard anything if we hadn't reached out. The only reason we know the report was made on 12/2 is because it is dated. On 12/10 the HB rep said he put the estimate in the system. On 12/17 we still hadn’t heard from anyone. We email the rep who says at 10am on 12/17 he’ll look into it and get back to us shortly 24 hours later we emailed asking for any news after not hearing anything and we were told it was in process and would be assigned to a Project Manager (PM) that day. On 12/19 we say we are leaving the next day for vacation and will need to schedule it in January which is exactly what we wanted to avoid in the first place. We also ask for the cost of the project. On 12/21 we say we are available on 1/2 or 1/3 and are told they don't have an opening until 1/4. We accept immediately and ask for the cost of repairs again. The rep (not a PM because we still hadn't heard from one) replies saying the 4th actually doesn't work but he can move a job on the 2nd for us. We say that'd be great and ask for the cost of repairs for the 3rd time. The rep then asks us if the 8th works??? We say if that's the earliest then fine but don't know how the 2nd turned into the 8th. We also ask for the cost of repairs for the 4th time and are told $600. We never heard from a PM, initiated all communication, and were charged $600 for 4sq feet of drywall being patched which took the guy 3 hours to do. I call the GM and lay it all out and he says that things under $700 aren't a high priority and we never heard from a PM because of that and because they were shorthanded. He also says for jobs less than $700 they normally tell people to get a handyman because it will be cheaper. NEVER TOLD US. My buddy is a contractor and could've done it for $200. The GM told me he'd look at it but there was no way he could knock off anywhere close to half the cost. This whole process was BS. We only went through all this because it was through our home warranty company so they pick who does the work. I will be calling them and requesting that they never use Hyperbuilt again.

Hyberbuilt Construction Services did a marvelous job with our water leak and reconstruction. Gary West, who was the project manager, bent over backwards to speed things along. He worked with our home insurance company, followed through with the workers, made sure things were done correctly and on time. The workers who did the work were courteous, friendly, professional, and did an excellent job. We are very pleased with Hyperbuilt and would highly recommend them for your job.