Mr. Appliance of Mansfield

I called Mr. Appliance to fix my washing machine. It wouldn’t spin or drain but the problem was intermittent. The employee came out, really nice guy, and pushed some buttons on the machine, looked on his computer, and said it was the actuator. I asked him if he was sure and he said yes. I explained that I don’t have money to throw away so I wanted to know if it was worth fixing or should I just buy a new washer. He said it was definitely worth fixing so I setup the appointment for him to come replace my actuator. He did and he left and the washer worked fine. For a day. Then it started doing the EXACT same thing as before. Intermittent spinning and draining. So he came back out and we couldn’t get it to do the error again and he said he thought it was the motherboard!! I said ok but I’ve shelled out $400 to fix a door lock and actuator so now what?! I was so upset about it that my father said he’d call and talk to the person who runs that location. He offered to give us the newest part at cost but we’re stuck with the new actuator that I never even needed. We called out somebody totally different and he actually took the washing machine apart, to see there’s a lot more going on in there than what Mr Appliance told me. So now I’m stuck with a washing machine that only works half the time and I’m out almost $600, WHICH WOULD’VE BOUGHT ME A NEW WASHER!!! I wish on one of these “service calls” that he would’ve taken my washer apart to find out the REAL issue. But then again, they wouldn’t have gotten as much money out of me that way. I’m so furious at this company and I will NEVER use them again or refer them to anybody. Awful.