Appliance Tech Inc.

Horrible, Terrible, Unbelievable! First, it took a week to see a tech who confirmed what I already knew. I need the drain pump on my washer replaced. The tech says it takes about a week to get the part. A week later, I get a call explaining the price, and they say they will order the part!!!! What morons! I have already been without a washer for two weeks at this point. I told them not to order anything and never contact me again. Choose ANY other service and you are far better off. This company is the absolute WORST!

Ice maker broken & was repaired by Justice the technician. Did a good job. I would recommend appliance tech inc. I did have to give them my credit card before they would send out a technician. My refrigerator was no longer under warranty. So they wanted a guaranteed payment before service. First time I ever had to give my credit card to Secure a that a technician would come out and receive payment.

Extremely Dissatisfied! Was scheduled to have a warranty repair done on a dishwasher at a rental property. Appointment time was scheduled to be between 12pm and 4 pm. At 11:02 am, we received a text stating the technician was 20-30 minutes away. At 11:06 am the technician called and stated that he was sitting in the driveway of the property. My wife informed the technician that we had just received a notice that he 20-30 minutes away and we were not currently at the property, but that as we live approximately 10 minutes away, we could be there shortly. The technician "Colby" said that he could wait for a bit while I drove over there to meet him at the property. It took me approximately 15 minutes to drive there, however when I arrived, the technician had left without calling or texting to inform us. I had dropped everything I was doing to meet him at the property earlier than originally scheduled. I was at the property by 11:25 am. We reached out to customer service at Appliance Tech, and the customer service agent was pleasant, and she apologized for the technician obviously not following protocols. He had given us a 20-30 minute warning 2 minutes before he actually showed up. He told us he would wait and then left without even attempting to contact us. To make matters worse, we were then contacted by a supervisor / manager who was extremely rude. He told us that it was their policy not to wait for people and that if he had been the technician, he would have left too! He saw nothing wrong with the way the technician handled the situation, and he said that it was our own fault for not being there when the technician arrived. When asked if I could speak to his boss or the owner, he said he was one of the owners of the company. The lack of customer service was appalling. The rudeness in dealing with customers was ridiculous. We contacted Whirlpool to schedule a different vendor to do our repairs. Avoid using these people at all costs.

Very disappointed! Poor customer service. Would not set an appointment unless I gave them credit card info. Will look elsewhere for repairs.