Burns & McBride Home Comfort

We contracted Burns and McBride to replace our home AC/Heating Unit when we switched to gas. We had trouble with the unit in the first year following installation and after much back and forth we learned it was a lemon with rusting of major interior parts (maybe from sitting on a ship somewhere I’m port). Their technician that found this showed us and was horrified and apologetic this unit had been installed in our home by the installation team. The company had to replace the entire unit; thankfully it was under warranty as the company still gave us a hard time trying to fix the parts first to no avail. Now, less than five years later our second installed unit/air conditioning, in the heatwave of early September, stopped working. We had a technician out only to have it breakdown again less than 24 hours later. Now a weekend, we had a technician out again who offered a different diagnosis suggesting there was an issue with a major part of the unit. Burns and McBide wanted an extreme amount to cover the cost of the technician coming out on the weekend evening. They will cover the cost of the parts but expected a steep price for labor to diagnose and fix the unit. We believe that the unit shouldn’t have major issues in only 4-5 years time and worry that we have another lemon which will continue to have issues. We have tried repeatedly over the last month to communicate work with Burns and McBride on a solution or compromise to the financial hit we are concerned about in addition to getting a working unit which we fully paid for. The employees taking our calls gave us Tom McBride’s direct phone number. He however will not pick up and has not called back. It has been miserable for over a month without a working air conditioning unit. While we hope to still find a resolution in the immediate future, I would not recommend this company. They have been negligent in providing the services paid for and seemingly criminal ghosting when their products installed don’t work.