HVAC Contractor - New Castle, DE
Average rating
4.86
4.9
Average rating
At Burns & McBride, we understand that deciding to replace or upgrade your air conditioning and heating system is a big decision. Getting the right equipment for your needs, hiring the right contractor for the job, and ensuring that the equipment performs as you were promised are each important to consider when making such a purchase. Burns & McBride will help you reach a decision that makes sense for your home and your family. Burns & McBride is proud to have earned the trust and respect of thousands of homeowners throughout the Delaware Valley since 1949. We are the largest family owned Carrier Factory Authorized dealer in Delaware. We sell their entire line of gas and oil fired furnaces, air conditioners, heat pumps and extras. In fact we have won their President's award for the past three years in a row! Our work is backed not just by our own expert, trained mechanics but also by Carrier Corporation. We also sell and service boilers - oil or gas fired. We are the largest Bosch/Buderus dealer in the area and we also sell Weil McLain
Average rating
Sandra W.
We contracted Burns and McBride to replace our home AC/Heating Unit when we switched to gas. We had trouble with the unit in the first year following installation and after much back and forth we learned it was a lemon with rusting of major interior parts (maybe from sitting on a ship somewhere I’m port). Their technician that found this showed us and was horrified and apologetic this unit had been installed in our home by the installation team. The company had to replace the entire unit; thankfully it was under warranty as the company still gave us a hard time trying to fix the parts first to no avail. Now, less than five years later our second installed unit/air conditioning, in the heatwave of early September, stopped working. We had a technician out only to have it breakdown again less than 24 hours later. Now a weekend, we had a technician out again who offered a different diagnosis suggesting there was an issue with a major part of the unit. Burns and McBide wanted an extreme amount to cover the cost of the technician coming out on the weekend evening. They will cover the cost of the parts but expected a steep price for labor to diagnose and fix the unit. We believe that the unit shouldn’t have major issues in only 4-5 years time and worry that we have another lemon which will continue to have issues. We have tried repeatedly over the last month to communicate work with Burns and McBride on a solution or compromise to the financial hit we are concerned about in addition to getting a working unit which we fully paid for. The employees taking our calls gave us Tom McBride’s direct phone number. He however will not pick up and has not called back. It has been miserable for over a month without a working air conditioning unit. While we hope to still find a resolution in the immediate future, I would not recommend this company. They have been negligent in providing the services paid for and seemingly criminal ghosting when their products installed don’t work.
Address
18 Boulden Cir Ste 30
New Castle, DE 19720
Photo | Project | Date | Description | Cost | Home |
---|---|---|---|---|---|
Wilmington Furnace Maintenance & Repair | Mar 2015 | GAS FURNACE | Wilmington, DE | ||
Newark Boiler Repair & Maintenance | Mar 2015 | GAS FIRED BOILER | Newark, DE | ||
Newark Furnace Maintenance & Repair | Mar 2015 | OIL FURNACE AND AIR CONDIITONER | Newark, DE | ||
Wilmington Gas Pipe Installation & Repair | Mar 2015 | GAS PIPING | Wilmington, DE | ||
Wilmington Oil to Gas Conversion | Mar 2015 | OIL TO GAS CONVERSION | Wilmington, DE | ||
Townsend Furnace Maintenance & Repair | Mar 2015 | FURNACE AND AIR CONDITIONER | Townsend, DE | ||
Elkton Heat Pump Installation & Repair | Mar 2015 | HEAT PUMP-AIR HANDLER | Elkton, MD | ||
Wilmington Oil to Gas Conversion | Mar 2015 | OIL TO GAS CONVERSION | Wilmington, DE | ||
Newark Furnace Maintenance & Repair | Mar 2015 | GAS FURNACE AND AIR CONDITIONER | Newark, DE |