Advanced Water

I purchased a water softener system from Tim Walker, owner of Advanced Water, and it has been nothing short of a nightmare! He went on and on during the sales process that the system would be covered under warranty and that he would come back and fix it if there were any problems. I told him that was important since I’m an older woman on a fixed budget and couldn’t spend a lot of money repairing it. He reassured me I would be covered so I went ahead with the purchase. About a month after he installed it, I noticed a pool of water forming at the base of the softener and it was dripping down the sides. I called Tim and he told me to send him pictures and video. I sent him what he requested and he responded that the part that was leaking wasn’t covered under warranty and I would have to pay him $150 to come out and fix it. I told him absolutely not, he assured me any repairs would be covered, especially this being so soon after installation. He once again told me no, the warranty only covers certain parts and this wasn’t one of them. I felt completely ripped off! I told him I would be reporting him to authorities and his response was literally “Lol good luck!”. If this guy is willing to steal from an elderly woman, then it’s obvious there is no limit to his fraudulent and predatory behavior. Also, like others have said he seemed like he was under the influence of drugs or alcohol when he was at my house installing the softener, I should’ve trusted my instincts at the time and went with someone else. I have read many other negative things online about Tim Walker so I hope others heed all of the warnings to stay away or you will regret it!!!!!!!

BEWARE, stay away from Tim Walker! I paid $1000 for a water softener and Tim came to install it. 2 months later the salt bin started leaking from the bottom, it took him 2-3 weeks to come out and replace it. 6 months later I woke up to water flooding my garage, one of the pipe fittings broke and was spraying water all over my garage for hours. I called Tim and he said he was busy and couldnâ t come for several days. I ended up having to call a plumber to fix because we needed water. The plumber said whoever installed the softener used the wrong fittings and thatâ s what caused the leak. I had to pay the plumber $300 and told Tim what happened. He of course denied responsibility and said he would not pay me back for the plumber, that it wasnâ t his fault. A few months later the water softener started leaking slowly from the top of the unit. I again called Tim and he told me he was busy but would come by at some point to look at it. I didnâ t hear from him for weeks and reached out again and he told me he was sick. A month later I called again and was told he was moving. I told him at that point I just want the system removed since itâ s been turned off for so long and it keeps causing me problems, he agreed he would come and remove it. I reached out weeks later for when he was coming and he gave me more excuses why he couldnâ t come by. This went on for 10 months, he used every excuse in the book including moving on 3 separate occasions, being sick often, out of town, etc. Finally after 10 months I told him I wanted it removed immediately since it has caused me nothing but problems and he has refused and told me to hire someone else to do it. He is completely dishonest and from other ratings online it seems he has done this to many other people. He is a despicable crook and warn everyone to not do business with him. He has cheap prices because his softeners are garbage and he uses used parts and he will leave you hanging while he keeps your money!!!