Rooms To Go

Long story-Short: Today after years of business with RTG, I am for the first time disappointed. Not in the quality of my purchase, but the word of the salesman. I was in need of a new mattress, for the past few months. I saw the President's Day sale at RTG. I arrived informing the salesman of the sale and that's what I am here for. Once I get home and review my email receipt, it looks like I purchased 2 mattresses. During my time there and finding my liking him assisting in $595, he then directed me to another one that was $695 and I agreed. Not realizing it would be additional $600. I noticed my email receipt once home with double price, thinking he charge me for two. I call the store and the salesman was gone for the day, my delivery was scheduled 9a.m next day. The store doesn't open until 10a.m. Delivery day, salesman was not in until 12n, my delivery arrived 10am. I informed the delivery I was only supposed to get a mattress, he said this is the base, as he removed my old one. Finally getting a hold of the salesman, I reminded him I was there to purchase $595 mattress on sale as advertised. He now clarifies he told me it was an additional $600 I was appalled how he casually said something we did not discuss. After expressing I was disappointed in his dishonesty and expressed, he sounded nonchalant, because he got his commission. I told him you seem to care about sale/commission more than your word, your integrity, ethic. He then added he has been working in sales for 8 years and has a polished history/record. I asked for the manager and remained disappointed but not as much as he was very political management wise. It still came across as no big deal to the customer, because we got our sale. Again, Long Story Short. I decided to keep the purchase as it would be longer to get my justice. My old base and mattress were already removed and discarded. I am financing it; I tell myself I'm not feeling the blunt of the total at one time. I was given a $70 credit, shanking my head, wow. I will have to think twice in my future for purchasing furniture at this location or rooms to go all together, because of this salesman's word!!!