Ed Senez Aluminum Specialist Inc.

I requested (request made by phone to the business many different times during August 2016) that Senez inspect my windows that he installed which were leaking. One window pane was fogged. Everything is under warranty. The leaks were coming from the installation. He could not be bothered to even come to my home to inspect and determine what the problem was. Not until over three months later did he send a technician to inspect. The technician did not have an appointment with me and I was not home at that time. Senez was notified of the problems repeatedly by phone during the month of August 2016. He NEVER returned any calls. No response was received from Senez until I filed a complaint with the Better Business Bureau. He then would only respond to the BBB. No part of my complaint has been addressed by Senez, Lansing Building Products (distributor) or Custom Window Solutions. It has been over five months since Senez was notified and nothing has been done to remedy the situation that I am experiencing with the windows. Having paid over $6,000 for windows and installation, I would at least expect the contractor (Senez) to be responsive to my complaint and address the issues as I stated. To date, nothing has been done. I hope this review will allow others to make an appropriate decision, before any contracts are signed. In my experience, the contract warranty does not live up to what was stated.