Innovative Air Solutions

We will never use Innovative Air Solutions again and we are telling anyone and everyone of our experience. It took three visits over three months to get what we paid for - a new cold-air return plenum and duct-work, strapped up and sealed. First visit took a week to "complete". Next day the plenum fell down because it hadn't been strapped up (per our invoice requirements). Second visit, Robert assured me the plenum had been strapped up and showed me what they used. First cool day, I squirmed under the house and took pictures - no straps in sight... although he had also assured the city code enforcement officer of the same thing he assured me. Third visit they came out and strapped things up... completely inconveniencing my wife and I, although we had not only paid the invoice on time, but the project held no surprises for Robert or his crew - they knew about everything going in but complained about getting the work done after the bill was paid. Come to find out as well... the crew had failed to tightly secure the gas line to the furnace and it had leaked for over 3 months - (Center Point confirmed the person that reinstalled the HVAC/Furnace unit only hand tightened it and did not use thread tape or pipe sealant either.) Innovative Air, Facebook page has my full review. There's a great deal more to this story including coming home to find them excavating and piling dirt and debris onto our newly renovated oak flooring with a drop cloth, or tools (they borrowed ours to get their job done) and traipsed their dirty feet across our floors and rugs carrying buckets of damp earth. Unbelievable. My wife and I feel roughly treated by these guys and the way they handled the entire affair.