A Superior Air Conditioning Co

We had an issue with our system spilling water and flooding our home. We paid for A Superior to come resolve the problem. The technician was very nice but was unable to find the issue. The house flooded again beginning shortly after he left. I’m not trained in HVAC maintenance but was able to determine the cause myself. The fix needs to be done requires tools I do not have so I called A Superior and schedule for them to come out and provide the service. A Superior provided a date they would be out and let me know it would be in the morning. My wife took the morning and eventually the entire day off work so she could let the technician in. The reason she had to take the whole day off is because until after 3:30 pm we had not seen or heard from anyone from the company. A little after 3:30 pm, the technician called and left a message stating he was ready to begin heading toward our home if we return his call within 5 minutes. He also sent a text at the same time stating the same. I was in a meeting when the call was made so I was unaware of the call for over 5 minutes. Even though my wife took the day off to meet him, the tech never came. I called the company 5 different days asking to speak with someone on this item and I’m told someone will call me back but they have not. It has been weeks and they have not attempted to contact us and we still have a HVAC problem that remains unfixed. I subscribe to this company’s yearly service program. They certainly bill me, just do not provide the service. They do not seem to care for their customers. It appears they get people to sign up and pay but do not service these customers. It also appears they have created a bunch of accounts and posted lots of good reviews for themselves. This company should be ashamed of themselves for taking peoples money without any intention of performing work. Stay away!