Fleet Appliance Corp.

Stay away! This company is horrible. If I could give them a zero star rating I would. My LG dishwasher wasn't draining. The technician came and told me that I needed a new pump and hose and the repairman would need to come back once the parts were in. He came back the following week when I was at work. My mom was at my house to let him in. He told her he replaced the pump and hose and the dishwasher was repaired. He collected his fee and left. When I came home I loaded my dishwasher and tried running it. I quickly got a 1E error which, when I Googled it means that it wasn't drawing water. When I pulled the bottom rack out to unload and wash the dishes the entire dishwasher fell forward, only to be stopped by the countertop. Apparently, the technician forgot to secure the dishwasher in place before he left. After several phone calls and insisting that I wanted a different technician, they sent a second technician to my house. He was there at best 5 minutes. The first two minutes he spent trying to figure out how to start my dishwasher. I had to tell him how to power up the unit. He then had to call into the office to figure out what to do next. Within in a couple of minutes he tells me that I need a plumber to fix the valve. A valve that was working just fine before the Fleet repair team came into my house. This second repairman did secure the dishwasher in place, however he didn't line it up properly. The left side is too far in and the right side extends beyond the countertop. I can also see the insulation. I've spoken to several customer service reps. Each one telling me they will call back or have someone else call back. They are still insisting that I need a plumber, however, I don't want anyone else working on the dishwasher for fear that Fleet will then wash their hands of their responsibility and blame the plumber for something that they did. I'm tired of getting passed around from person to person and being told that someone will get back to me. At this point, I just want a refund so that I can get my dishwasher fixed by someone else

Hire someone else! These people wasted my time! The technician came to my home, told me it would take 10 days to get parts, and then disappeared. I called after 10 days and was told they didn't know what was wrong with my washer and would need to send an different technician to start the process all over. When I asked for an afternoon appointment they refused to commit to that despite the fault that THEY are the ones who messed up. I took my business elsewhere!