Gatekeeper Property Management

APPLY IF YOU ARE DESPERATE ONLY.. .even then..consider somewhere else. This company, kim, in Particular, is extremely rude and unprofessional to say the least. First of all, when we moved into our home, it was FILTHY AND filled with GRIME. The cabinets and super porous countertops were horribly stained. There were dead cockroaches right on the floor as soon as you stepped inside the home. Which I ignored, as I figured the home was vacant for a while and may have got some new tenants. Never in a million years did I imagine this, glimpse of vermin, would turn out to be an all out INFESTATION. Once I discovered the infestation, I quickly decided to call for pest control. What do you know? They advise the "lease" states pest control is up to resident. This was a first for me. I have NEVER had to take the cost of pest control. Well, the infestation in this home, clearly explains why GAtekeeper didnt want to cover the cost. This infestation was so bad, one would need mutliple heavy duty treatments. On top of that, I had a maintenance issue with a toilet that they never came out to repair. The thermostat "gave out" somehow miraculously within a week of us being in the home. I tried to contact gatekeeper who advised that it wasnt an emergency even though we were in the dead middle of winter (jan). Therefore, My children and I, ages ranging from 2-11 were forced to freeze until they finally decided to send someone out. In addition to that, a week after we moved in, My children were preparing to take a bath when all of a sudden the HUGE bathroom vanity mirror, lacking the bracing brackets to hold it in place, came crashing down on my Sons' heads, shattered, and a large piece of glass over a foot long, impaled my son's nose. It went all the way through his nose, through the septum, piercing the bottom inside of his nose. My other son, as well as my daughter suffered a deep gashes from shattering glass. When I contacted the Gatekeeper/Atlanta South Rental Homes they were very dismissive, did not apologize or seem to care to take any type of incident report. How rude?! that mirror could have KILLED my children due to their negligence. Another situation was, the neighbors in this community claim to be all retired and look down upon the "renters" and people with children as was advised to be by one of my oh so friendly neighbors. Once they discovered we were renters, they set out on a mission to cause me and my family turmoil by contacting the property management and lying saying we had dogs and they were damaging the property. I had a family member with dogs to visit ONCE! and the dogs never came on my property. Gatekeeper, with no knowledge of the situation, immediately accused me of breaching the lease and tried to put me out. I advised them of my situation with the neighbors and they advised they would send someone out that week which they never did. They sent someone the following week, with NO NOTICE and found that there were , in fact, NO DOGS AND NO DAMAGE TO THE PROPERTY as accused. Finally, due to Covid- 19 and a reduction in my hours, I had fallen behind on rent and advised I was applying for and approved for rental assistance. I attempted to keep the company in the loop but everytime I spoke with Kim she was very condescending, argumentative and insensitive, making fluid communication extremely difficult. The approval process can be a bit long however, this company was given definitive proof that I was APPROVED for the rental assistance and they WILL receive payment, and still decided to take me to court for eviction. This review doesnt even begin to describe my frustrations with this company. I will leave reviews everywhere if my matter is not resolved in an ethical and professional way. I hope this experience was a minor isolated event and not the general rule of practice for this company. However, judging by Kim's pugnacious approach, I can tell this is simply the culture of this company and it's employees. Im sad to say, this is by far the worst rental experience I've ever had.