Lake Champlain Pools

We bought a $14000 hot tub and a $3500 fireplace insert. Their customer's service was outstanding. Stacey was the lead man on this and was great. He had to go back to the shop to get parts (that we were missing at our end) and came back right away. I can see how they are still in business after all those years

Worst pool service in Plattsburgh (& beyond). Unfortunately there aren't many pool service companies in the area so my elderly mother was stuck calling them again to open up her pool. In fairness, they may just prey on the elderly - perhaps their service isn't horrendous to everyone. When they opened Mother's pool, instead of pumping the dirt, leaves & scummy water off the top of the winter cover, they just pulled the cover off, dumping all that filth into the pool. After seeing pictures of the mess, I called and spoke to Christine. She said that is their standard procedure for opening pools. Then she tried to talk me into paying $95/hr for a weekly cleaning service. I declined and insisted they come back and fix their mess. They did stop by several times to add chemicals but the pool is still disgusting. When I call, they've got a million excuses and lies, "your filter needs replacing, you aren't vacuuming properly, you need a new vac...". Funny but everything worked fine last year when the pool was opened properly. I find this to be one of the most unethical companies I've ever come across.