Heath Stairworks Inc.

I have filed an complaint against Brock Heath from Heath Stairworks with the State Licensing Board against and BBB. I hired him for a handrail installation in our home. I stated from the very beginning that I did not want any red tones in the stain and I have it in writing. I even met with him to choose the color, a walnut shade. The day the railing was installed I was at work and my husband was able to work from home so someone would be there. The installer, Russ, showed up with the wrong post and after my husband told him he didn't like it, he called Brock. A few minutes later, Brock called my husband and tried to convince him to keep it but my husband said no. Russ then left for a few hours to get the one I had chosen. Later that day, before applying the stain he showed it to my husband. My husband said it was very dark and had reddish tones so Russ said he would lighten it. After that, he showed my husband a stain sample and insisted that after lightening it, he had gotten the color I had chosen with Brock. No alternative was offered. My husband, who, was not involved in the decision making process and was only home to open the door, was under the impression that they were professionals and had picked everything out with me, agreed. I got home around 7.00 pm and Russ was still there. Since he showed up with the wrong post and took almost 2 hours to get a new one, got off to a late start and was still there. When I saw the railing, my first reaction was that I loved it. Russ did a good job. I asked about the color and he said that the wood had taken the stain that way and to see how it looked the next day once it was dried. I sent Brock an email saying that we were happy with the work Russ had done. The next morning when I got up I realized that the stain was red!! I immediately took pictures and sent them to Brock. On my way to work I called him and what I encountered was unbelievable. Brock said that the color I picked out was Mahogany. I told him that there was NO way I would pick that color because it has red tones and that I picked a walnut shade. The conversation only got worse from there. Brock blamed me and threatened to put a lien on my property and send me to collections if I didn't pay him. At that point, all I wanted to know was what my options were to fix it. Brock offered nothing and was a complete BULLY sending me several threatening emails. When I asked him why he had shown me stain samples with red tones when I had indicated in writing that I didn't want, his answer was that "It is not Heath Stairworks' responsibility to interpret "red" the same way you do" I am beyond appalled with Brock's behavior. I tried to reach an agreement with him and even offered to split the cost to have it re-stained and his answer was no. We have just paid a lot of money for something we are not happy with and have been blamed, threatened and bullied by Brock Heath. I'm sure that there are many great handrail installers out there, please keep our story in mind when considering Heath Stairworks.