Diamond Glass Company

NO NO NO NO NO!!!! The WORST company. I never take time to write reviews but you all deserve to know. If I could give 0 stars I would. Around the 20th of March 2018, I had called Diamond Glass Company to repair a broken window located on our back door leading to the porch and backyard. They told me it would take about five days for the glass to come in and then they would call and schedule a time to come repair the window. After almost three weeks go by, I still have no received one phone call from this company. I figured there was some sort of crazy delay or perhaps (after thoroughly rereading their reviews and seeing that all of them are negative) they forgot about me in general and I would need to seek out a new glass company. On April 10th around 9am, while we were sleeping we woke up to hear the tape on our back door being ripped down and were immediately alarmed. We (my roommate and I) texted each other from our rooms and locked our doors. We listened and heard the chain being tampered with and the bells attached to our door ringing, followed by the sound of our door opening. We were astonished and terrified, my heart actually stopped. Not only had this person broken into our back yard, they went up our stairs, ripped the tape off the window, stuck their arm in and unlocked two locks on the door, and entered our kitchen. We sat there terrified, unsure what to do, hearing footsteps walking around our kitchen. She walked out there to find a man standing in our kitchen claiming he was here to fix our window. He claimed "I called you 15 times this morning and no one answered." This was not the case, as I had one missed call with no voicemail that morning and I had been sleeping. He did not seem mentally all there, which made it even scarier. He said "I didn't think anyone was home". He proceeded to then say "this window should be fixed now, I just tore down this duck tape easily and got in, anyone could break in." YES, this is exactly what YOU just did sir. Every time my roommate tried to talk to him, he immediately talked over her and shut her down. We did not know what to do, because whatever we asked, he did not listen and continued to stay. She mentioned to him that it had been 3 weeks and no calls were made and no appointments were set up, and he completely ignored her. We mentioned that he should not be breaking in to peoples houses and if someone does not answer their phone or door, that does not give you the okay to break into their homes, but yet again he did not care. He then told us "I don't know what that guy was smoking when he did the measurements but it's clearly wrong", so he said he would need to leave and come back in an hour or so. We told him that at that time no one would be home and we did not want him in our house unaccompanied, so we asked him to call and set up an appointment this time to ensure we knew he was coming, someone was home, and he would not break into our residence again. Repeatedly we told him do not come back. He again continued to talk over us and left. An hour goes by and the man not only returns, but instead of at least knocking at our front door, he again breaks into our back door, undoes the lock, and enters our house again. I am getting out of the shower at this time and walk into my living room on the way to the kitchen to grab ice (in only my towel), when I stop and realize this man is standing in our kitchen yet again. After the man broke into our house twice, he proceeds to leave the gate in which he's broken into open, and when my dog is later let out to go into the backyard, escapes, causing another fiasco in our day, leaving us searching for hours for my lost service dog. Days later I stepped on a shard of glass and realized he did not even clean up the glass he used. The owner was incredibly rude and continued to talk over me and yell on the phone "WHAT DO YOU WANT ME TO DO". Well sir, as a manager, you should be mentally equipped enough to know how to handle this situation, but I guess it is a task too great for your IQ level. A police report has been filed.