The Grounds Guys of Webster

This was the worst experience I have ever had with a contractor. On 9/21/18 I approved the estimate for a retaining wall. I was told they would be there the next week to start. They never showed up so I followed up with emails and phones calls weekly with no response. They finally showed up on Oct. 29th. I went with the owner to pick out block for the wall, I chose a block from what he showed me were my options. He had me pay for the material upfront. The next day he told me he did not realize how much the material would cost so he would be using a lesser quality so he wouldn't lose money (I waited over a month to get my refund for the difference in price). Once the crew arrived they complained quite frequently about the owner and one of them quit mid-project. They also did not show up everyday. The wall is not straight, has gaps, and several pieces were not glued down so they now can be lifted right off the wall. When I paid the remaining balance I made the check out to The Grounds Guys but Matt made me rip up the check and make it out to him personally so he wouldn't have to pay the franchise fees. During the project my NEW front lawn was ruined due to their trucks driving over it. I was told that it would be repaired either at the end of the project or early Spring. I contacted Matt in May about it and he said "I haven't forgotten about you". I am writing this on July 2nd, 2019 and he never showed up. I ended up having 3 yards of dirt delivered ($120) and I bought seed ($40) myself and fixed it.