Snyder Upholstery

Hi Scott, On October 16, Snyder Upholstery, in good faith, travelled to your home to HAND sew several holes in your sofa. We did not increase the invoice when your holes were larger and more in number than expected, although we had discussed that possibilty in our emails with your wife. Being very understanding of the difficult times we are all living in, we were hoping to help you keep your older sofa for a while longer, until you were ready to purchase new. In good faith, Snyder Upholstery explained in writing, that this work was NOT GUARANTEED. Your wife still agreed to have this work completed. Upon completion of the job, when you and your wife paid the invoice, you accepted the repair as having been performed professionally, and again agreed that this work was not guaranteed. Guarantee: noun. a promise or assurance, especially one in writing, that something is of specified quality, content, benefit, etc., or that it will perform satisfactorily for a given length of time: a workmanship guarantee. In our emails, which we have on file, when your wife specifically asked about a guarantee on September 30, 2020 5:10pm: "Would that price include any other tears? Those are the big ones but it’s possible we may find a few tiny ones. And is there any kind of warranty or guarantee?" Our response at 5:18 that same day was: "We can adjust pricing if we need to if the tears are too large. These will be hand stitched, and we cannot guarantee. Obviously, we will do the best professional work. Thank you" Hand stitching on upholstery simply cannot be guaranteed; especially when the furniture gets daily use as your wife indicated yours does in her first phone call/contact with us. Threads will come loose; knots will come un-knotted. We employ professional upholsterers with years of experience from all over the world. We pride ourselves on quality workmanship and fair business practices. This was not bad workmanship; simply the effects of a short-term, non-guaranteed repair; the exact repair you agreed to. In good faith, Snyder Upholstery has offered to come back out and do an additional repair, also not guaranteed, at a significantly reduced price. We are still happy to do so. We wish you and yours a very Happy and Healthy Holiday Season, and a prosperous New Year. -Snyder Upholstery