Pool & Spa Service - Saint Augustine, FL
Average rating
4.62
4.6
Average rating
Based in Saint Augustine, Factory New Spas is a pool and spa specialist. They offer hot tub installation, swimming pool cleaning, and swimming pool construction as well as other services.
Average rating
Kris K.
Quick response to my request for service. Showed up a few houses later quickly diagnosed it was the spa heater that needed replacing. Came back the next day as promised and replaced it and got my spa up and running. Chris is very courteous and professional and I couldn’t be happier. He’s my go to person for all my spa needs from now on
Walter B.
I found him very efficient, knowledgeable and punctual. He keeps my old hot tub functioning like new. No hesitation to recommend.
Sharon
If we could give him -0 stars we would! He was horrible. Don't buy from him. He is terrible. He lies!!!!! First of all he pulled a bait & switch.. We put a deposit down on the LE 742 with the iPod dock. We also pre-paid for him to install the automatic cover lift. Ok ,so he arrives with the hot tub drops it off & runs. He promised me he would come back & help us with set up when we were ready. We were in the midst of doing a screened in lanai. We later discover we didn't get the tub we were promised. Same model but WITHOUT the iPod deck. So he explained it away by saying that original tub we bought was defective so the company sent him a new one & he didn't remember about the iPod deck. That was a $300 add on. So we asked if we could get a refund for the $300 & he said that would be impossible since we got such a "great deal on the hot tub". Well let me tell you about the " great deal". First off once the lanai was finished , we called him to tell him we were ready for set up as promised. He never returned any of our numerous calls to either of his numbers. I suppose he would have ignored our calls when our cell phone numbers showed up. At one point a woman answered & told me I had the wrong number. So then I called his other number, same woman answered saying I had the wrong number again! I asked her how could that be because I was calling the numbers from the card he gave us & those same numbers were listed on his web site. " her answer...." Well, I don't know what to tell you" and hung up! Who runs a business like that? So, we were left in the lurch with this hot tub but managed to get a more reputable person come & set up the tub, and buy the way, we wound up paying twice for the automatic lift installation. This "great deal" has been serviced more than we can use it. Albeit the manufacturer is standing by the warranty but it's just one problem with the tub after another. I truly believe he sold us a defective tub & that is why he never came back or responded to any of our many, many calls & emails. Right now this "great deal" is leaking like a sive & again we are waiting for a part & more maintence. BUYER BEWARE ! Stay away from the hot tub king. Thanks for nothin, Chris.
Jeffrey B.
HORRIBLE!!! Work has not been completed to date. Contractor walked off job before work was completed when the job became more complicated than he expected. He would no longer return phone calls, and when bumping into him at a nuetral location. , I was told to F*** off, despite the fact that he had been paid for the work. He has not returned any phone calls or has shown up since.
Address
1572 US Highway 1 S
Saint Augustine, FL 32084