Mission Transportation

MISSION TRANSPORTATION We write to report the fraud committed by Mission Transportation, a moving company located at 4535 30th Street, Unit 213, San Diego, California 92116. In November 2021, we sold our home in San Diego, California and purchased a home in South Carolina. I obtained three estimates from moving companies. Allen Wigington of Mission Transportation did a walk-through of the entire home and quoted $26,000 for the cross-country move. We executed the contract which required one-half of the payment in advance with the balance paid upon delivery in South Carolina. It took Mission Transportation three days to load our property starting on December 1, 2021. Once their furniture was loaded on the truck, Mission Transportation told us that their estimator was wrong, there was a “lot more” which he had not accounted for, and therefore they would have to charge her a total of $43,000 for the move. With the contents of her home packed on trucks and the looming deadline of the closing on their house, under duress I signed another contract dated December 3, 2021 for $39,000. The movers also ran over the water meter, mailbox and broke the back flow pipe with their truck, knocking a boulder onto the driveway. It cost $980 to repair and Mission has not reimbursed us for the damages. This is a classic “bait and switch” trap which is Mission Transportation’s modus operandi according to recent Yelp reviews. According to the Bureau of Household Goods and Services Mission Transportation violated its regulation which provide: A moving company must provide a “Not to Exceed” price for all household moves. This is the maximum amount you can be charged unless you request additional services and those changes are then detailed in a “Change Order for Moving Services.” A Change Order cannot be used simply because a mover underestimated costs. Pay close attention to these documents because if a fee dispute arises, the moving company may demand that you pay the cost quoted on these documents before releasing your goods. Your mover must relinquish your goods upon payment of total charge due; however, should these total charges be higher than the Not To Exceed Price or the amount of your written estimate plus the Change Order for Services (if any) and the driver requires payment of that amount, you should contact your moving company about what may be an overcharge. If the matter cannot be resolved to your satisfaction, call the PUC for assistance at 1-800-366-4782. https://bhgs.dca.ca.gov/consumers/index.shtml. The nightmare, however, did not end in San Diego. Without our knowledge, Mission Transportation subcontracted the job to Cross Country USDOT2022745. When the trucks reached their destination, Mission Transportation instructed the driver not to accept the cashier’s check and demanded that they drive to Summerville, South Carolina 35miles away – to deposit the $26,249 cashier’s check into Mission Transportation’s Chase bank account. If we refused, Mission Transportation threatened to instruct the driver to unload the trucks into a nearby storage facility and charge the Spitzes for those additional costs. Again, under duress, I drove with the truck driver to Summerville and deposited the check; Mission Transportation released their furniture. Once back to Cottageville, Cross Country had Coleman Movers unload and transport the furniture in a U-Haul the driver charged us an additional $4000 for shuttling since the Cross Country driver refused to drive down the 1/2 mile gravel road with the truck. But the nightmare still did not end. Almost every box that did make it to their new home was unpacked to reveal badly damaged items and missing parts. Some boxes never made it on the trucks including the family’s winter clothes. I have documented each box and every damaged item. The damaged items range from a one year old refrigerator in perfect condition which arrived with a large dent in the right door, to a crushed hot pot, to smashed family antique crystal. Expensive artwork was thrown unwrapped in the moving boxes. Wooden dressers were gouged. The list of damaged items is extensive and many items were either stolen or are just missing. I have called and emailed Mission Transportation on a daily basis asking where the family’s missing property is, and describing and documenting the damage with photographs. They refuse to respond. This company must be investigated, reported to the appropriate authorities and stopped from committing further fraud on unwitting consumers.

Funny - I have read multiple reviews on here that sound pretty much the same as what I am about to say. Please take the time to read this. I received a quote from Chris saying that our move would cost $2899. He assured me that this was a binding price based on the detailed inventory list that I provided. When the movers came they told me that there is no way we will get everything into the truck based on the quote. They told us they would stop when they reach 800 cubic feet and then we can assess. When the packers showed us the truck at 800 cubic feet, 90% of the items from the inventory list were not in the truck yet. After a long negotiation we agreed that the truck would be flat rated at $4500 and they would pack everything in our home. Shortly before the packers were done they told us that they got a call from the boss that they had to stop because there was another job they needed to go to. So they left. We then had to find a way to move the rest of our stuff into a storage unit. When I booked the company I stressed to them that our belongings need to be delivered by Friday or Saturday because my husband works in mining and only has certain days off. Ashley, Cindi and Chris assured me that this would not be a problem. I called a confirmed this many times. Friday morning I call Ashley and ask her about the time of delivery, this is where Adam gets involved and tells me that there were mechanical issues with the truck and it would only be Monday. I told them this is not possible. Eventually we agree on delivery for the following Friday. Then the drama started for the remainder of our goods. I spoke to both Adam and Steve about this. They agreed to give us a $500 discount. Then Adam tells me that they will move our remaining stuff, after a long battle. Today the delivery guys came to deliver our furniture. They knew nothing about the $500 off. They get Adam on the phone and Adam tells them no. Adam then calls me and starts yelling at me on the phone and blaming me for the shipment being late. He basically called me a liar, yelled and hung up the phone on me. Needless to say...they are not moving the remainder of our furniture. Why? Because apparently this whole thing is my fault. Steve spoke to me like I was a total idiot and Adam was hostile on the phone, yet everything is my fault and no one in the company knows of anything. Please do not use this company. They are scum, rude and will take your money. This was the worst experience ever. If you are interested in a class action law suit let me know, seems like I am not the only one with the same type of story. This company needs to be stopped.

These guys rock! They were able to take apart all the furniture in my room, pack it up, move it to my place, and re-assemble it in under two hours. They worked quickly but were safe and careful with the furniture. There was not a single scratch on anything. We are super happy with Mission Transportation Inc and would totally use them again.

Mission Transportation Inc appeared promptly and also did a wonderful job, covering my furnishings with relocating pads. the staff participants behaved as well as courteous and also provided me a quote prior to beginning, the provided price quote which behaved as well as I had the ability to offer the moving companies larger pointer! they absolutely deserve it! Thank you Mission Transportation Inc.