Streamline Seattle

I contacted Alex last December to help declutter and organize my 92 y.o. mother's home. Initially, Alex was very responsive, timely and courteous; and she was deferential and polite toward my mother. However, all this changed as my mother started feeling frustrated and confused (understandably at her age) with all the changes in her house as the junk was cleared out. When I started hearing my mother's response to the decluttering process, I began checked in frequently with Alex who proudly told me how "you literally cannot hurt my feelings" and for me not to worry about my mother's comments. However, Alex went from being responsive and polite to being completely unresponsive, and then ultimately rude and very unprofessional after I lodged a complaint with Thumbtack asking for their assistance in getting a final accounting and refund from her for the advance payment I made. Because Alex did not initially join in the Thumbtack settlement process, the Thumbtack Solution Center limited her account and she was not able to connect with new customers. Thumbtack informed me that the limitation would not be lifted until they were confident she was addressing my concern. Previous to lodging my formal complaint, I emailed her (over the course of 5 weeks) twice directly, and once through Thumbtack, about whether she would be returning to finish the remaining hours owed, or if she wished to withdraw from the project and provide me with a final accounting and a refund. She did not respond to any of these emails, nor the emails I sent informing her that I finally asked Thumbtack to get involved. She could have provided me with an accounting and offered to send a refund and I would have cancelled the complaint. But she dug her heels in and refused to participate. Ultimately, when she was forced to respond by Thumbtack, she was snotty and acted as though she was the victim! She also sent me a very disagreeable email directly (going outside the Thumbtack Solution Center) in which she disparaged my mother. Clearly this immature 'girl' got her feelings hurt by the ramblings of a confused 92 y.o. woman and, instead of taking the high road like the professional she claimed to be, she reacted like a spoiled teenager. She told the other workers at my mother's house that "she didn't need this" and that "she had better things to do with her time" than work for someone who didn't appreciate what she was doing. She expressed dismay that her reputation might be damaged if my mother were to express her opinion outside of her home. Well, my mother doesn't need to express her opinion, because my opinion is being expressed. I would not have posted any review had Alex simply provided an accounting of her time and either agreed to work the remaining 10 hours or refund the money. But she "earned" every review I plan on posting as a result of her unresponsive, immature and unprofessional behavior. If you want to hire someone who does a good job of organizing but is arrogant, egotistical and gets their feelings hurt easily, then Alex the owner of Streamline Seattle is for you.