Sharper Service Solutions

I had a very bad experience with Sharper Service Solutions for my Samsung washer - I ended up posting a formal complain to Samsung and requested a different company to fix it. They have bad manners, no communication skills and they laid to me. This is what happened: - 10/29 a brand new Samsung washer broke down. I called Samsung and opened a ticket; one/two business days later Shaper called me to set an appointment for 11/14. I requested sooner but didn't have any availability (two weeks just for a visit! - no comment). - 10/31 Sharper technician came over to my place to replace the door of my Samsung dryer (that was previous issue - there was a scratch on it and I requested a replacement). He also checked the washer and confirmed it was broken. He told me he had to order a spare part (new main board) and he would do that on Monday. - time goes by, no communication from Sharper or spare part received. I texted the technician few times to remind him to order the spare part - no answer. Then I called Sharper on 11/12 to get an update - they told me no spare part was ordered. That was the first surprise - I asked clarifications why and they told me they need to come over before ordering a spare part. I tried to explain Sharper technician already did. The front-desk person was not listening and kept repeating the same sentence. I asked confirmation for the appointment on Saturday 11/14 and he confirmed it. - 11/14 waited all day long at home - no call, no technician came over. Called the technician three times, left a voice message, texted him, called Sharper and left a message. No one called me back. I also called Samsung for an escalation. It's not acceptable no one showed up and no communication received the day of the appointment. - 11/16 I called Sharper and they told me they are waiting for Samsung to approve the replacement part. I asked when the request to authorize the order was posted and he told me some time ago. That a lie - on 11/14 I talked to Samsung and they didn't receive any spare part authorization request. Sharper also mentioned on 11/12 no order was posted. Then he changed version and he said the spare part would be ordered today. The tone of the Sharper representative on the call was bad - instead of apologizing since they didn't come over and provide any update, he was rude and at one point hung up the phone, while I was sharing the impact on my family due to the poor service I was getting. I called Samsung again to complain - requested a new service company and posted a formal complaint. This is the first and last time I do any business with Sharper Service Solutions.

Lowe’s Home Improvement sent this horrible company to check on a leaking brand-new top of the line LG washing machine that was still under warranty. The inexperience technician tied the main drain water hose with a loose zip tie to the water lines. After a few weeks of use the motion of the washing machine shimmied the loosely placed zip tie getting that water drain hose off the wall and draining on the floor. This water made it downstairs through our kitchen lights!! We foolishly trusted that they knew what they were doing and didn’t see the horrible way they set the washing mashing back after working on the warranty. Now this warranty inspection has cause us so much damage. We just finish building our new home and now we must deal with this water damage because they done even have the decency to come and see what their incompetence has caused us. HORRIBLE - Horrible company and appalling customer service!!! STAY AWAY FROM THEM!!!