Conserva Irrigation of NWLA

To start, the technician gets 5 stars. He was great at the job he did do, plus talking to me through the issues...so why the low rating? I called Conserva for a sprinkler repair. One of my valves was stuck open and the water sprayed with the system off. When the tech came out, we found out my control panel was bad and needed replaced. They offered to replace it for $550 for an upgraded model, or over $800 for a wifi one. I declined, bought it online for $150, and replaced it myself. My water system has been shut off at the back flow since late last year. When we turned it on, we noticed the vacuum breaker was cracked. That repair was $499. Since it was cracked, the tech couldn't finish what he came out for. He then informed me that I had a $144 cost. There was a $95 service fee to just come out and look, which I was never told of at all when I called. The rest was for a full system inspection that would check the heads, their positions, and the full works. I didn't know this until after paying. When I called to get the problems fixed (besides the control panel), I inquired about that charge. When I said the tech never did it since the system couldn't be operated with the other defects we found, they offered to add it to when the tech comes back out, since I had already paid, or they could refund the money. I opted to add it to the next service. They came out about a week later to fix the vacuum breaker, and when the tech finished, he was about to leave before I questioned why he wasn't fixing the original problem I had called them out for...the sprinklers that run with the system off. He said it wasn't on the list of things to do. He also said he couldn't do the full inspection that I was supposed to get since the system was still bad. He was willing to fix the issue, but at $115 per hour. If he had to come back out, it would be $115 per hour plus another $85 service charge...so $200 just to pull in my driveway. I called the company back and got the refund for the inspection. When I asked them why they weren't fixing my original problem, they had no answer. I called them out to do a specific job, they found other problems, then didn't even fix the problem I needed done in the first place. Plus, they were charging me each time they showed up, and the price for the control mechanism install was $400 more than the cost of the unit, and it was a 20-30 minute job (way over $115 per hour). I paid for the work they did do and found another company. They were never upfront about their costs and couldn't do the work they were hired to do.