Plaza Realty & Management Corp.

The culture at Plaza is not one of customer service. I had an incredibly frustrating experience with the office at Plaza (who manages my condo complex).. I have lived here for 14 years and never lodged a complaint of any kind. When after 2 days of being jerked around by his people, I called the president to ask for help he was unapologetic, condescending and defensive. I have run customer service organizations in my career and I would not let this guy anywhere near my customers. I do not know yet whether he will provide the info I need. But I do know that Mike Lombardi is not a pleasant person. I am guessing that that hat attitude is the root of all the problems I see other people complaining about - the culture of indifference to client satisfaction rolls from the top down. No one cared when I said I was going to elevate the issue. That was confusing until I realized it was because they know he does not care if they treat people poorly. This is not a company with whom you want to do business.