We Paint & Renovate Inc

Absolutely terrible quality and service, would give a zero if possible. We worked out a contract ahead of time with the owner on a complete exterior and interior paint job. When their foreman Rick showed up, we had to remind him that the exterior was to be washed before painting as per the contract, since they hadn’t brought their equipment they decided to start the interior. The first day of the paintjob we asked for proper carpet covering for our new carpet and furniture and then double checked what was to be done by the crew. This is when they started mentioning extra charges for door handles, hinges, and lights which were never mentioned during the original estimate. We decided to remove the door handles ourselves and let them get started. Once they had finished the first half of the master bedroom, which took two days, we checked their work and noticed there were numerous paint cracks clearly visible from the previous paint layer that weren’t filled or properly painted over. Along with this, there were numerous nail holes that were not filled and were clearly painted over. The interiors of the windows were not properly taped up and resulted in paint on the window frames. Upon closer inspection we also noticed areas on the walls where running paint had dried and been left as is, all of the exposed outlets didn't have any of the old paint buildup scraped as per the contract, and there were some areas to be painted that were either forgotten or had such thin layer of paint coating that the old paint was visible underneath. Some of our furniture had globs of paint on it and paint finger/handprints, despite asking them to be covered properly. As for our new carpet, it was adhered to the baseboard with paint because they didn’t properly tape the edges of the carpet. When we brought these complaints to the foreman Rick, the groaning began about how we were asking for a lot of extra stuff, despite these being basic things included in our contract. On the third day the crew moved on to the master bathroom and had finished some of it by the end of the workday, so we checked their work again. This was by far the worst yet, paint was peeling off the walls by the evening and in the windows the paint was bubbling and retracting like rubber amongst other problems. At this point we were tired of having to continuously point out the same mistakes and tired of being told that areas that were previously done were suddenly not actually finished when we would find errors. On the third night we contacted business owner Jason to let him know we wanted to stop the paint job and speak to him in person about our concerns. The next morning the foreman showed up and told us that he and his crew were picking up all of their tools and materials and leaving. In the process of leaving in a rush they didn’t put any of the outlet covers back on, the ceiling fan plate, or push in ceiling light frames. In addition to this the foreman Rick in an attempt to push our sliding closet doors back in haste ripped one of them off the rails and left it hanging crooked and half attached in the wall. We immediately called Jason and notified him of the damage and were told a carpenter would be sent to fix the door. As they left we even had to remind the paint crew about their pressure washer as they were about to leave it in our backyard. Afterwards we cleaned up after them and removed their leftover tape. We noticed that they had pulled the bathroom ventilation cover down and its frame partially out of the drywall and had left tape covering over it. Later that afternoon we received an email from Jason telling us that they were no longer coming back to our home or doing business with us and there was no mention of our damaged closet door. We are now left with a broken door and a botched paint job which is peeling by the day in multiple places in the bathroom and will most likely have to be removed. As far as we can tell, the walls were not prepared properly or there’s something else added to the paint causing it to not adhere to the walls. We are incredibly unsatisfied with this entire ordeal and when we enquired about our door that We Paint broke, we received no reply. We’ve never been rude to any of the employees or owner Jason, even when pointing out numerous issues with the paint job and regret having hired them in the first place. I'm leaving this review for anyone else who has seen their advertisements online or their “award” plaque, so that you’re not setting yourself up for disappointment and possible property damage. If you still do end up hiring these guys make sure if a foreman named Rick shows up at your door, you immediately call the owner and ask for a different paint crew.