Bug-Masters LLC.

I have used the services of Buginitup.com, I spoke with Jon T whom was very knowledgeable as well as courteous and took care of my home situation promptly, I would recommend this company.

I started using Bug Masters LLC in 2014. As a customer, I have been pretty satisfied. Through the years, a friendship formed. I went to work for Jon recently, I walked out just under 2 months of employment. Yes, walked out, because Jon told me that if I didn't like what was going on, he was in a very heated discussion with his VP, his mother, that I could leave and turn in my resignation. Jon was so loud that the whole building must have heard him. Jon was not only unprofessional, unruly, but belligerent as well, not only this incident, but numerous times before. Jon is not only like this with his employees, but customers as well. So, what you have read from other reviews about Jon Tari's attitude is correct. If everything is going well, he is a kind and generous man. However, if you disagree with him, he is VERY confrontational, and he even admits it. I have cancelled all my services with Bug-Masters LLC. As per the pest and termite contracts, I sent the cancellation letter via certified mail. I was called by the Vice President, Sharon Geisinger, whom is Jon's mother, that Jon wanted to come out and remove the bait stations and rat stations but he changed his mind and decided to just leave them there. First, I paid for those termite bait stations and secondly, I did not request for them to be removed. Nowhere in the original contract, nor the new updated and stricter contract sent out on 5/18/21, did it say, if I cancelled, the bait system would need to be removed. The rat stations were recently placed and since I was an employee, Jon did remove the charges from my account. I expressed to Jon that I did not have a problem paying for them, like every other customer. It was his discretion not to charge me. After hanging up with the VP, about an hour later, I received an automated call stating that the technician would be out to service my address the next day. They never came. I sent out another certified letter, to protect myself, stating that I have fulfilled my contract, there is a ZERO balance and I wanted no further contact from Bug-Masters LLC in regards to the contracts. Behold, I get a letter from the company signed by all the employees. Now I am told I should have called him about my concerns. Jon was so gracious not to bill me for the rat stations. That was his choice, I made it clear that even though I was an employee, I would pay for the services. He chose friendship over pettiness; I think he is worried I will write a review of what he is like. He wanted to ensure my property was protected. I recall the bait stations being placed in the beginning of March but I was being a "pain" about asking about them checking them. Jon turns things around to make the other person look bad. Please take time to read the comments prior to mine, take note the dates, how the reviews are written, and the responses from Bug-Masters, they speak for themselves. You may want to take a screen shot of this review, I am sure that Jon will say that this write up is illegal in some way and want it taken down.

Beware! Go with anyone else. Several months ago I called and gave notice of immediate termination over the phone and followed up one week later by mail with a check to settle the account. I then contacted a third time by email. He received my letter and cashed my check, but in bad faith never informed me that he didn’t accept termination b/c it was sent regular mail instead of certified. 2 months later I received notice that I had scheduled service. When I called regarding the unwanted service the owner confirmed he received my termination notices, but told me he did not accept them as they were not sent certified mail. He then got nasty and threatened to take me to small claims court. The small claims is probably a scam to milk more money out of clients hoping they won’t show up as I can see he’s tried that with other clients. I’ll be definitely show up. Finally, his reviews are inflated because he gives discounts to people who give 5 star reviews upon initiating the contract. Total scammer, this one.

I strive to give all my customers the best service that I can . Unfortunately, I can’t make everyone happy. I can promise this though. If you treat me with respect and integrity I will do the same with you. I look forward to meeting you soon to solve all your pest needs. We are open 24/7. 757-288-2668