Roofing Contractor - Waco, TX
Average rating
3.15
3.2
Average rating
Average rating
Gary S.
They replaced my roof, which is very big. The workers were respectful and Joe was great. He was on site and kept me updated and answered any questions I had. Quality work, professionally ran company. Great job. I would recommend this company to anyone.
Miller R.
Do not use this company for any roofing or remodeling, as you will regret it! They are operating with no insurance. They are also crooked in their business dealings. I hired them to replace the roof on my home and they requested that I pay half up front for the materials. I wrote them a check for $3250 for materials which they cashed the same day. They were supposed to notify me when they were going to start on my roof, which they did not do. I came home in the afternoon on Friday, June 23rd to find my roof torn off and uncovered. I attempted to get in touch with Joe Olvera Jr. via phone and text but never got a reply to either after leaving messages to call me about the roof and the forecast for heavy storms the next day. At 5 AM the next morning, a crew from America Roofing showed up to attempt to cover the roof as the storm was approaching but it was too little too late. The storm hit hard around 5:20AM dumping several inches of rain in a short period of time flooding the house. There was water running down the walls and coming thru the ceiling in every room causing major damage to the home. The ceiling in the Mater Bedroom collapsed onto someone causing injury when the insulation got so saturated and heavy with water. When the roofing company owner Joe Olvera Sr. and Joe Olvera Jr. finally came to view the damage, I asked them for their insurance information and told them we need to immediately get in touch with them and get a claim started. They said there was no need to involve insurance as I only had minor damage to the home and they would patch up the bedroom. I asked their foreman Ira Dale Tucker about all my wet and damaged goods and he said they could take the stuff out of the Master Bedroom and put it under my outdoor carport and put tarps around it.This was not acceptable, as the entire house had water damage and was still wet. I asked for their insurance information several times but they would not give it to me. Ira Dale Tucker said he talked to Joe Jr. about filing a claim and he said he had done so already. Joe would not give me any information on their insurance or the claim he said he filed. After getting the run around from America Roofing, I contacted my homeowners insurance who instructed me to contact a restoration company which I did. They dispatched a project manager out to inspect the damage. After his inspection, he said the home needed to be emptied of all it's contents and all wet sheet rock and insulation needed to be removed as soon as possible. The restoration company sent a crew to pack up all my salvageable belongings and put them in climate controlled storage. I also had to find somewhere else to live while the home is being torn apart and repaired. America Roofing never delivered the materials I paid for up front for the roof and they refuse to return my $3250. The restoration company had to buy materials to put a complete new roof on along with replace decking that was damaged from being soaked from the storm. I have had to hire an attorney to help me with this situation. He is being told thru their attorney that they did not have any insurance. They are a horrible and dishonest company with lying owners!
Address
1124 S 29th St
Waco, TX 76711