Home Comfort Heating & Air Conditioning LLc

Home Comfort of Waunakee installed a completely new AC system in our house 6yrs ago. The install took quite a bit of time, but it appeared they did a good job. They even repaired a drywall ceiling when they broke through it. Unfortunately, our AC system has never worked consistently. Every spring I had to contact James about the system not blowing any cold air. In the beginning, James was fairly helpful to resolve at that point. However, his response time is very poor, to the point where I've had to repeatedly ask for him to get back to me. This is over several years of problems/troubleshooting. Coleman is the manufacturer of our system, and they claim it is INSTALLER error after repeated attempts to fix. James claims it?s a defective product. Either way, neither Coleman nor James at Home Comfort, is willing to help us solve/replace the unit, and fix the problem now. So, after 6 yrs, and spending over $8000 on brand new equipment installed by Home Comfort, we are left with an AC system that never worked correctly. I considered legal action specifically against Coleman only, but learned that it was very unlikely that I would get anywhere. As for James, he chose to cut ties and leave us after that. Zero replies at all, even after we gave in , and agreed to pay James an additional $1600 more for labor to install a new air handler. Obviously, this works out the best for him, as he has no more problems to deal with. However, as his former customer, we are stuck. We are the ones who have paid more than $8000, and never having a working AC system throughout the summer months each year. Choosing Home Comfort Heating in Waunakee is not a bad choice, but I cannot give a recommendation based on my experience, especially with their poor response times and dropping us completely while we still have a broken system. Very disappointed customer.