Honey To-Do Ltd.

We initially contacted this company initially in 2015 to get a quote to have our windows repaired. We were able to obtain an estimate. At the time, we did not move forward with the repairs. We have been in contact with the company intermittently over the last 2 years. The last 2 times we were in contact, the service was TERRIBLE. The owner would not call us on the phone and would only communicate via email. He stated he needed record of every conversation. He was argumentative and firmly doesn't feel that the customer is ever right. We had to chase him down to get the project started even though we signed a contract with him in the fall to do the work in the spring 2018. We chased him down to get a date the repairs would start. When we were given a date for the repairs and we didn't respond as timely as he wanted us to respond (less than 24 hours), he gave the date away. We wanted to talk to him on the phone to understand what the timeline was for the project and what we were committing to in regards to time away from work and clear expectations of the project. We were trying to arrange for someone to come to the house and let him in but did not know the timeframe of the appointment. When we asked for a return call, he would only email us. When we pressed him for a phone call, he withdrew his bid for the job. We waited for over 8 months to get our windows fixed and are back where we started. The owner is horrible, do not use the company.