Affordable Quality Marble and Granite Inc.

could give zero stars, I would. I came to this business to get countertops and a backsplash for my kitchen back in December. After picking out my material, I paid my 50% down. A person came in January to create a laser template. I was very specific with this man on how I wanted the veins to be, how I wanted the seams as tight and hidden as possible. My kitchen is not large. I also let him know that I had ordered a bridged antique brass faucet that I wanted to showcase. I told him and Christina that. Installation day is February 11th. My Dad is there because he is retired and I work. The men installing the countertop bring in a sink that requires the faucet to be mounted to the far right of the sink. With my faucet, there is no way the water would have reached the left basin. This was NEVER something we discussed. However, the stone was already cut to accommodate this strange sink. When my Dad called me to ask me if this was alright, saying that they would "knock off the price of the sink", I said "no, that is not what I asked for". The installers were angry at us. Christina forgot to order my sink. She told my dad and me this. She said "I dropped the ball, and I apologize". That did not change the fact that I had no kitchen, no water, and was told that they could get to us 8 days later. Ok, so I go 8 days with a non-functional kitchen. When they show up, they tried to cut corners by trying to salvage as much of the original stone as possible, cutting from a second piece that was MUCH darker and had veins that did not match. They tried to piece together the two mismatched counters. When my dad said "no, those do not match", Frank, the lead installer with 31 years experience said to my dad, "YOU'RE WASTING MY TIME". This is after they don't order my sink, make me wait 8 days with no kitchen, and try to piece together mismatched stones. Frank became angry and ripped out the original stone piece, tearing a huge hole in my sheet rock. Fast forward ANOTHER 5 days, the installers come in, and put my countertops together, large seam right in the middle of the countertop and two large cracks in front of where the sink goes. But wait a minute, THEY DO NOT HAVE THE TOOLS TO CUT THE HOLES FOR THE FAUCET. So when they come back the following day, the holes are cut, causing MORE cracks throughout the counter. I was actually told by Christina that my expectations were "too high". Throughout the entire process, once things went south, I repeatedly asked Christina for Chris Hilderbrand's number, or for him to call me. I was told he basically had nothing to do with the business anymore and passed it off to someone in the office. So, when it was finally finished, after I went THREE WEEKS with no kitchen, no one called me to ask if I was satisfied, apologize for making a single mother, front-line healthcare worker go without a working kitchen. It was unnecessary. They failed on their end. I hope that anyone who reads this practices caution when dealing with this company. Their stone is beautiful, but the office is incompetent and the craftsmanship leaves much to be desired. I would NEVER come back here, nor would I ever recommend this business to anyone. If you read this Chris, you should have called me and gotten my side of the story, sir. You should run your business better.