Platinum Property Management

The absolute worse in property management. The salesperson, Phil, is friendly until you sign the contract, and then the attitudes change. I was charged for home inspections wherein they had the tenants take photos of whatever rooms they wanted to send. After viewing the tenant in one of the photos standing in front of the bathroom mirror, I asked Jennifer who took the photos, and she responded that it was a property representative. When I asked why the tenant was in the picture taking the photos, there was silence while she backtracked and said due to COVID, tenants take the photos. So why give me a signed property report if the home wasn’t physically inspected, and why charge me for a fake inspection? Lisa Ragsdale told us to conduct our own move-out inspection after the tenants left. The home was left in horrible condition. There was evidence of water leaks, holes punched in walls, and the exterior banister was so loose you could see the nails hanging out. The trash in the backyard was evidence of a party. Platinum did nothing to help us get the security deposit to pay for repairs because they were assisting the tenant in finding another rental. Needless to say, we had to file a lawsuit to recover the funds. That’s when Phil’s attitude changed as if he was on our side. I would never recommend this shack show of a property management company to anyone. They had the gall to ask us if we wanted to let their agent sell our house for us.