Designer Maid Inc.

Beware of this business, highly unprofessional and deceptive business practices. Received an estimate of $45.00/hr for a move out cleaning service for 2 people, upon which we agreed. The 2 cleaners showed up 2 hrs. late for their appt., stayed between the hours of 2:20 and 6:10 p.m., and did not leave an invoice of services or receipt. when they left. The following day the owner, Michael Wells, calls us with a total bill of $546.00 for the 4 hours of service provided, stating that 2 additional cleaners showed up later during the appointment, so everyone could leave the house by 6 p.m. When my husband requested an explanation of services provided for the outrageous price totaling $137.00/hour, none was given. We were never informed of an estimated rate that went from 45/hr to 137/hr . We were never made aware of the situation of additional cleaners having showed up at this cost. The cleaning job itself was mediocre at best, as a walk-through next morning included a kitchen floor that was not cleaned and markings on the wall, and many other minor details missed not expected of a professional cleaning service. The worst part of this experience, was the customer service. When my husband requested an explanation for the bill of $546.00 for 4 hours of work detailed, as it is MORE THAN DOUBLE the market price of a move-out cleaning service, the owners of Designer Maid proceeded with threats and insults in an aggressive manner; questioned us why we called a cleaning service, and called our house "dirty" and accused us of wanting "freebies". Evasive response and repeated harassment from the owner through out our many phone calls and e-mails.