Flooring Contractor - Bakersfield, CA
Average rating
4.43
4.4
Average rating
Average rating
Micha S.
We purchased vinyl plank flooring for our whole home except for a bathroom and a closet from Michael Flooring. We also chose to have them install the flooring. Initially, during the sales process, Mason, our sales guy, was very helpful, friendly, etc. we actually selected this company out of the several others because of the selection and customer service. HUGE mistake. The problems began during the installation process and hasn’t ended yet. We has numerous issues during the installation process. First, the wrong flooring was installed in our laundry room that we didn’t see until it has already been installed. Second, the installers permanently damaged the lid to our toilet when they removed it to install the bathroom floors. They never mentioned it or apologized for it. We initially thought it was just dirty, but after cleaning it, realized the paint was scraped off. Another issue was the product that was to be installed around the base of our kitchen cabinets. Mason was extremely confusing during the purchasing process regarding this, but he ultimately promised that a white base shoe/toe kick material would be installed, going as far as guaranteeing it would not be the flooring toe kick that would be installed. Well, the installers installed the flooring toe kick which was not supposed to happen according to Mason but was normal according to the installers. After a harrowing exchange with Mason, we were able to get actual wooden baseboard installed along the outside of the cabinets (which Mason said couldn’t be done initially during the sales process). Those issues, although annoying, are not the problem. Flash forward 6 months after installation, and now we are dealing with water damage in our kitchen because during the installation process, the installers moved our dishwasher and didn’t pay attention to the fact that the plastic main drain pipe moved underneath the frame causing it to crack and water to leak underneath the floors to the point that water was seeping up through the cracks in puddles. We rarely use the dishwasher (maybe 2-3 times in the past 6 months) which is why we are barely finding it about this issue. After contacting Michael Flooring twice asking to speak the the owner who apparently refuses to speak to us, we had to deal with Mason again. He is so unpleasant to deal with regarding issues. He makes passive aggressive comments, he’s argumentative, and deflective of any responsibility. Of course during the installation process he blamed all the issues on the installers when some of the issues were his communication errors. As usual, as soon as I told Mason about the water damage, he immediately began denying that the dishwasher was touched during the installation process, even though he wasn’t present to supervise and didn’t listen or ask any questions to understand that it had to be moved to demo the tile underneath and install the new floors, which we have evidence that proves this. After reviewing all our evidence of this (including the diagnostics from the dishwasher repairman who told us it was damaged during the installation process) and the fact that if the crack were there prior to the installation process, it would have leaked prior and they would have seen water damage during the installation process which they acknowledged was true, Mason denied that they caused the crack saying it was there prior and refuses to repair the damaged flooring and pad. Interesting he asserts this when a repairman diagnosed otherwise. So, I know this is a long review, but I would feel horribly if someone else were to experience this after paying thousands of dollars. I was hoping that Michael Flooring would exceed my low expectations and at the very least and just fix the damage to the floor since I already fixed the damage to the dishwasher. Unfortunately, they are only pleasant during the sales process. Knowing what I do now, I would have paid more money to another company to have had a better experience. It’s unfortunate that companies will lie to customers and negate responsibility for a dollar.
Address
6500 District Blvd
Bakersfield, CA 93313