Frontier Windows & Doors

I REALLY wanted to give them 5 stars but I am too disappointed sooo nope! Aram came to our home in early October during the pandemic. After getting quotes from a few other companies we chose Frontier because Aram promised us to get the job done before the holidays. I was pregnant with a baby coming soon and replacing all 8 windows/doors in entire home so really important to get it done to ensure a warm winder with the new baby. After signing paperwork in early October and paying my deposit, I had to call and email them multiple times to get someone to come over and complete the measurement. Once the measurements were taken, about a week before thanksgiving (over a month later) they called me to confirm a small part of my order (what was the tint ask for the bathroom window). I gave them the details AGAIN without thinking anything of it. My windows and doors were scheduled to be installed on 12/9 and they called me on 12/9 leaving a message.. I though that they were calling to confirm that I was home and available for the install... WRONG. They were calling me the DAY of install to tell me that my new installation date is being moved to MORE than ONE MONTH OUT.. to the END of JANUARY. The lady I spoke to (Rose!) had a cavalier attitude, not apologetic or anything.. considering the thousands of dollars I am spending and the bull$hit customer service. Then on top of it all, after complaining, the sales rep Aram said they can actually get it done in December. When I called him to clarify, it turns out he was WRONG and the actual install date was still the end of January. I am SO disappointed. 1. I shouldn't need to call you several times to take the measurement 2. The fact that they reached out in November to confirm my order shows that they never placed the order with the manufacturer in the first place when I signed the paperwork and paid my money 3. The fact that they reached out ON THE DAY of install to reschedule is super unprofessional. Why not tell me in advance? 4. Rose should NOT be in customer service (she told me to read my cancellation agreement- no apologies) I can go on and on. Just know this.. they are taking orders and taking your money and making promises that they will NOT fulfill. If COVID caused issues, be professional and tell me about it in advance. SO much money I could have spent elsewhere. Now my newborn is sleeping in a room with drafty windows. Never again! Buyers beware.