American Bonded Xteriors

Fred had his guys do our roof 4 1/2 months ago. He was initially a nice guy and a decent communicator in a time when we were extremely rushed to have the work done, so my wife and I were very grateful. While doing the work, they ended up roofing an area that we told them we would be demo-ing and didn't need new roofing, but we really just felt bad for him for wasting material and figured it was an honest mistake. We paid the remaining balance as soon as they "finished" and that was that. But about a week after the work was done, I noticed the vents that we paid for and were included in the quote, hadn't been installed. I texted Fred and he said he would take a look. He confirmed they did forget to install them, and that he would be by that weekend to get it done. That weekend, I didn’t hear from him, so I followed up and he said he was sick and would be there Monday or Tuesday. Six days passed and I didn’t hear from him, so I reached out again. He said he would be there the next day. The next day came and went, he said he was still sick. I wanted to be understanding, so I just kept saying ok and that I was sorry he wasn’t feeling well. Another 5 days passed - nothing. I reached out and he said his truck was in the shop but he would be here one way or the other. This is only a few weeks into our attempts to get him out here, but by this you can get the idea of what the last 4+ months have been like, week after week. “I’ll be there this week”, then we hear nothing and he doesn’t show up. We check in with him, he either doesn’t reply or days later he’ll tell us again that he will be there on a specific day that he inevitably never shows up for. One time he was supposed to be here on a Sunday and - expecting him to pull a no-show - we confirmed the day before that he still intended to come. But he of course still never arrived. When we texted and called to ask why he hadn’t shown up, he replied the next day saying he had gone to a Halloween party and decided to sleep in the suburbs the night before. Obviously this is very unprofessional, but the part that frustrates us is the fact that he has SO rarely ever reached out to let us know that he intends to bail on another appointment. At this point, after the last time he bailed, he has fully stopped replying to texts or calls. We have gotten quotes from other roofers for installing vents and it will be nearly $2,000. He won’t transfer us any money back, even though he has been paid for work he didn't do, so now we have to go through small claims to see what we can get. I am disappointed to be writing this, but if you are going to hire Fred to redo your roof, my advice would be to absolutely not pay the second half of your deposit until you have triple checked that the work has been completed - because there is no guarantee you’ll be seeing him again.