Archadeck of Central South Carolina

I have had a very disappointing experience with Archadeck of Central South Carolina. I am in the process of surprising my mom with a sunroom addition on her home. Mother’s Day is coming up and I thought this would be a wonderful surprise. I did my research and read all the glowing five star reviews. I was giddy and excited to begin. My mom (unaware it would be a gift) called and scheduled an appointment. She conferences me in on the appointment. We were working with Bess Schmidt. She agreed to email us both a proposal. Well several weeks went by and we didn’t hear from her. My mom calls three weeks after the initial meeting and Bess emails us back with typed number scenarios. When I asked for an actual proposal with a sketch of what the project would look like, I was addressed unprofessionally in an email as “hey” in order to receive a quote with a 3D drawing I would need to pay a non refundable fee of $500. If we choose to proceed the money would go towards a project. I emailed her back to say I’ve never heard of doing business this way. You haven’t shown me any possibilities on what your company could potentially provide and what it would look like. This should be a part of the sales presentation. Please “sell” me a sunroom from your company. The response I received back was best of luck to you. (Signed: Sent from iPhone). I can’t believe a company with so many 5 star reviews would conduct business this way. It was clear from the beginning that she wasn’t really interested in our business or helping us with this project. From us having to contact her for a proposal, there was no follow up, and there was no sales presentation offered to us without a retainer fee of $500. Why would I trust to retain you when you haven’t shown me any reason during the process that you even want me to retain you? Needless to say I’m so disappointed to have been treated this way.

Archadeck of Central South Carolina built a beautiful deck for us during the late summer/early fall of 2019. We basically stayed within our budget and result was more than we expected. The Archadeck team is professional, reliable, easy to do business with; we highly recommend them and we will use them again. LH Columbia, SC