Trapping USA

Below is a complaint that I posted today on facebook re: TRAPPING USA. COMPLAINT TRAPPING USA—??PRICE GOUGING?? CAVEAT EMPTOR!! (Latin: “Buyer Beware”) This complaint is regarding pest removal/attic restoration work that was done for our home. We were originally told by TRAPPING USA that the $7,300 that we paid in advance would cover “everything”. The work was guaranteed—it wouldn’t matter how many trips, they would make sure the problems were corrected for the full FIVE YEAR GUARANTEE on our contract. I think that Trapping USA is trying to take advantage of us old people. I already sent an online complaint to the corporate office—NO response yet. It’s been 4 months. As soon as we paid TRAPPING USA IN FULL, they dropped us to the bottom of their priority list. We kept calling and calling trying to get the work completed. The workers waited until the last day to suddenly announce that it would cost an additional $1,515 to do some of the work above the garage. We were originally told that the attic restoration( would take “up to 2 full days, 10-14 hours each day” (10-28 hours total). This time was supposed to be included in the total cost. The current total time is 12 1/2 hours. Trapping USA was here only 1/2 day yesterday, 8 AM-2:30 PM. Today they were here 8 1/2 hours (That equals 12 1/2 hours so far.) And they want an EXTRA $1,515 FOR THE SAME OR EVEN LESS AMOUNT OF TIME???? We are being OVER CHARGED! THIS SEEMS LIKE PRICE GOUGING. $7,300 + $1,515 + $600 extra attic access (done by a sub-contractor) = $9,415 Grand Total for 1,700 sq. ft. home. The work itself was good. It was done correctly—Our BIG complaint is that they ADDED $1,515 TO THE BILL.☹️. We are complaining that they broke their contract. It is one thing to tell someone the total cost UP FRONT BEFORE the work is done. It is EXTREMELY UNPROFESSIONAL to spring a substantial additional cost at the last minute. When I complained to the son of the owner, he said that he has plenty of lawyers to protect him and to bring it on. Why would he need so many lawyers??