The Trusted Toolbox

I needed a contractor to do a complete renovation of my master bathroom. The project had some urgency, as part of the bathroom had to be demolished for a completely unrelated repair issue. TTT came out and gave a fair initial estimate. Their project manager, Randy, followed up with a two-hour walk-through of all of the details of the project. He provided a revised estimate based on everything we discussed. I signed off immediately, and wanted to know next steps—i.e., I’ll pay you some money and let’s get on a calendar. No response for THREE WEEKS. Not even an acknowledgment along the lines of: Yes, I received your email signing off on our work order and inquiring about how you can give me a huge check; I will respond in xx days. NOTHING. After wondering for a few days if Randy had fallen down a well or if a mini-apocalypse had hit only TTT, I gave up and started interviewing new contractors. On the very day I inked a deal with a new contractor I received a pathetic voice mail from Randy apologizing for being “covered up”—for 3 weeks!—and “unable to deliver the service I deserve.” Clearly, a company that cannot take charge of the part of the process that’s important to it—i.e., collecting money and getting work started—doesn’t deserve my trust in performing the part of the job that’s important to me—i.e., quality work on my home. Believe the negative reviews. This company does not have its act together.

My project was to install a fire place glass door. My repair tech was on time, he did a great Job in a timely matter and he clean up before leaving.

Tom was a lifesaver after the first contractor I hired did a poor job and left the project incomplete. Tom was a professional throughout the entire process and it was evident that he takes great pride in his work. The finished project was of extreme, high quality. I highly recommend him as a skilled contractor to complete any handyman repairs within his area of expertise.