Life's Tree Doctor

On June 16, 2020, I hired Life's Tree Doctor LLC to remove a large oak tree from my property. During the tree removal process, my driveway was damaged in 2 places. Tony (co-owner of Life's Tree Doctor) hired a person to repair both areas on my driveway, and this work was performed on around the weekend of June 20th, 2020. On both sections of the driveway, the repairs were not completed correctly. On the lower portion of the driveway where most of the damage occurred, the repair person applied a thin cement patch along the crack caused by the tree removal. The patch quickly wore off, and the cement that was applied washed away in subsequent storms between June 20, through about July 3, 2020. Since this repair wasn't done correctly, the driveway was further damaged as the original crack spread, likely due to water seeping through the crack, causing it to expand. The driveway now has 2 additional cracks stemming from the original damage that was caused by the tree removal. The upper portion of the driveway was cracked by a bobcat tractor that was used to haul debris from our yard to their truck. The same person that Tony hired to repair the lower portion of the driveway also attempted to fix the upper portion of the driveway two different times - but the result each time left that section of the driveway with an appearance that the repair wasn't done correctly - as the cement is full of bubbles - caused by rain. The repair person didn't cover the repaired area. As such, the cement was ruined by the rain the same day the last repair attempt was made. I spoke with Tony from Life's Tree Doctor twice after the last repairs were made, and asked him, or someone to come back out and fix the repairs. Tony said he would come out in person on Saturday, July 18th to fix part of the driveway. He never showed up. I was out of town from July 18 to Aug 7, and I spoke to Tony one more time on August 8th, and asked him to file a claim through his insurance company - as being insured, it seemed best to work through his insurance to get the repairs done properly. On that day, Tony informed me he would call his insurance company the next day, Friday, Aug 8. That was the last time I spoke with Tony. On Monday, Sept 28, I emailed Tony an estimate to get my driveway fixed, and he replied back via text and said that “he already sent someone out to fix my driveway” and that he could “never make me happy.” His opinion and logic aside, Tony has still venimently denied to either let me work through his insurance company – much less provide me with, or acknowledge that he has insurance. This raises serious questions around his professionalism – and is a red flag in regards if he’s truly insured at all. Perhaps this explains why he hired an amateur to “fix” my driveway? Regardless, no one would be happy with repairs that actually look worse than the original damage. Completely unacceptable. If you decide to hire this company, make sure to: 1. Get EVERYTHING in writing. This needs to include dates and dollar amounts. Tony does accept credit cards. However, after my tree was already on the ground, he wanted another 3% tacked on to process the card payment – so I just wrote him a check. 2. Take pictures of your property before and after you have the work done. 3. Don’t pay in full until you’re absolutely 100% satisfied with the work, or any repairs that were done. I made the mistake of paying in full assuming Tony would finish the repairs, but he’s pretty much ghosted me ever since. 4. Last but not least, neither registered address for the business (Herodian Way or Windchime Ct) are correct. (just be careful!)