LOWE'S OF HUNTSVILLE - Flooring

After having the carpet order completed, I asked why carpet was ordered in excess of actual square footage. I was told it is due to the direction of carpet. To keep the grain the same Direction. this equals out to be over 240$ for just the carpet. If that is the fact why did the installer make so many cuts to do the stairs when it should been one piece not several individual steps. When finished there was a 4 x 12 section left. They also did not install the padding on the steps properly. Only covering the top section and not wrapping around the side. Which means that they did not use the full amount of padding that was paid for. showed up with three rolls AND I ONLY SAW TO GET USED. They were supposed to be French cap, they aren't. Now you can feel the edge of the steps when walking across them. The sides of the stairs were supposed to be covered as they were before. The installer said they did not have the instructions to do this and called to confirm. There the ones that did the measurements and turned it into Lowe's. Now the stairs are incomplete as well as a flooring buckled up. Also noticed that the lower stairs have gaps against the wall were it was incorrectly cut. The installer was told which direction to put the end strip that went on top of the foyer landing. Screwed it in wrong and had to remove from newly installed flooring. Which they pulled and replaced with some of the extras that I still had. After they left I realized that the installer had possibly damaged the one he just put in. The connecting joint is pushed up and showing a lip more then a foot out from the wall. After going into Lowe's to get something done about this They started a claim for it. A week later they haven't called and after calling them. All I get is the run around about they didn't do the install a contractor did. Well you hired them not me. S and T FLOORING is the supposed contractor I cannot find a single thing for them in the local listings. Sounds to me that they are a contractor based solely for Lowe's. I'll be calling to confirm a business license for them and then filling a claim with the BBB. For a carpet install that was 2300$. The typical we got your money and don't care after the job is done sucks. Now I my have to source out to work to get the job finished. Lowe's stole money in a since with the over ordering of the carpet and padding. Which they kept. On a side note the Mohawk carpet is nice. Just not the service. This is not the first time I have had to deal with Lowe's about a job they did. It will be the last.