Homesource Store Inc

Awful experiece! Buying an appliance is one thing, customer service is a whole different experience. All future purchases shall be elsewhere.

We've been loyal customers for all our major appliances for two decades. Recent afternoon, we purchased an electric range and over the range microwave oven. Following morning at store open, contacted Adrian stating we'd like to return the microwave oven. Our plan was to purchase a higher end model. Was told there would be a 25% restocking fee because the box was opened. My mistake for not requesting to see their return policy. The store owner told us their return policy is no different from the box stores, so I checked: Best Buy, Home Depot, Lowes, Menards and Sears, however I found this to be false. Tried to keep business local but, because of the extremely poor way this matter was handled, in addition to rudely being hung up on by the store owner, we'll no longer be able to neither purchase from nor recommend others to Home Source Store of Hutchinson. Bad Experience to say the least!!