Window Installer - Kent, WA
2FL Windows & Siding is a locally owned and operated, Kent Washington based exterior home improvement company with over a decade of experience. 2FL offers siding, replacement windows, and roofing installations for residential, commercial, and multifamily properties. At 2FL we set our standards of quality, customer service, and value to the highest degree and we have the ratings and reviews to prove it!
Working with this company was a nightmare. I will stick to the worst parts, to save myself some time and energy on this review–which I feel I must leave, in hopes that I save someone else from having to deal with them. The second the contract was signed, they hung us out to dry. The schedule went 7x the quoted time, and we had no support from anyone at 2FL. We were told they'd be finished in one week, but this job took over 7 weeks. There was no outside reason for the job being delayed–no material availability problems, etc. The crew just showed up around noon everyday, and left around 3pm (or sometimes didn’t show up at all). We had to push back multiple other jobs to account for 2FL's delays. Some jobs we couldn’t push back, and the other crews had to come in and work around 2FL’s constant worksite mess. Tools were everywhere, insulation and sawdust were left to sit on the floor for weeks at a time, and open cans of stain and half-used caulk tubes were strewn about until the very last day. After informing 2FL of our issues, the owner (Terry) fired the two people working on our job. I found this out because one of the crew texted me to say "your email to my boss just got us fired.” Terry told us he would have a new crew on our job that could finish the job in 2 days, and assured us that he’d take care of us. Then the Friday before work was to start again, the original crew texted me to say "All of the other crews are slammed, so unless you wanna wait, you're stuck with me. Cya Monday." We tried to call the owner about this, and he never called us back. Instead, the crew called us again and said "Terry told me to call you." We were not pleased with how this was handled, but we thought it would all be over soon, so we swallowed it and moved on. Weeks later, we were still having problems. This time, with schedule and work quality. We called the project manager and insisted that he come see the work, and he came over. He agreed that things were not great, and told the crew to fix the crooked window and sloppy trim work. We were fine with this solution, but the work kept dragging out, and the crew kept telling us "It will absolutely be done today." After more than a week of excuses, the work was still not done, and we were up against a hard deadline with our flooring install starting. I called the project manager again, and he had an admin assistant call me back instead. They told me they’d get me taken care of, but I never heard back from anyone again. No one came to do a final walkthrough of the work, or even call to check on things. The first call we got after all of this was just another call requesting final payment. When the job was finally complete, the crew left the place a mess, and with incomplete work everywhere (see photos). We had to scrape up the junk all over the floors ourselves, and then hire another crew to come fix the interior drywall and exterior siding work that was left incomplete by 2FL. In short, I’m so glad this experience with 2FL is over, and I wouldn’t advise anyone to work with them, for any reason.
great follow up and communication/customer service
Great craftsmanship, fair price, and finished quickly.
Thank you for your quick response
10605 SE 240th St Ste 130
Kent, WA 98031