HVAC Contractor - Killeen, TX
Average rating
4.55
4.6
Average rating
Turn to us! Artie’s Heating & Air Conditioning, Inc. is a locally-owned and operated company for over 30 years. By providing our customers with unparalleled service and customer care, we have grown to be one of the largest and most respected air conditioning companies in the area. Our staff specializes in selling and installing residential air conditioning units. We have the best warranties on our products available. We use the most dependable brands available including, but not limited to Rheem, Goodman, Lennox and Carrier. We have been serving the Killeen, Harker Heights, Copperas Cove, Belton, Temple, Lampasas, Salado and surrounding areas since 1982. We specialize in seasonal repairs and offer a customer-friendly Platinum Protection Plan to keep your heating and cooling equipment trouble-free all year long. All of our repair specialists are certified air conditioning technicians and are trained to help you with preventative maintenance, repairs, replacement systems, and installation. We back all of our work with warranties to ensure that our customers are never left without assistance. Products: Air Conditioners, Air Ducts, Furnaces, Filters, Energy Management Systems, Heating Products & Supplies, Heating Equipment,Commercial Equipment,Ventilation Systems,Parts Services: Air Conditioning Systems, Duct Work, Estimates, Repairs & Replacements, System Installation, System Cleaning, Commercial Services,Cleaning & Maintenance,Residential Services Brands: Carrier / United Technologies, Rheem, Lennox / Allied Air / Goodman Certification: BBB, One of the Best of 2016 in Central Texas
Average rating
brian b.
On Jan6, 2023 I asked Artie Heating & Air to come out as my thermostats where not setting Emergency Heat correctly and wanted them swapped out or fixed. They said they need to be swapped out, and I had some old ones, and they replaced one with mine, but I required a new one. They offered an Emerson non-programmable low-end thermostat that would work with my heat pump for $120. I knew this was high but wanted to get this done and over with so authorized installation. When I came to pay the bill, they said Ooops, this thermostat is really $185 and raised the price of service. I guess I felt pressured since it was installed and working so I paid the bill, only to find the exact model was $43 on Amazon. They offered stories that their thermostats a are unique and 1 digit different in part/serial or model number so that's why they are so expensive. This is a low-end, no feature thermostat. I believe this was like a bait and switch. I believe I was pressured after being left without an option and taken advantage of due to my age and retirement status. This seems deceptive and inappropriate business practices to charge almost 5x the cost, but also misrepresent the cost then change it (raise it) after install.
Address
125 N 4th St
Killeen, TX 76541