Always Helpful Movers and Ministries

DO NOT use this company unless you want to be ripped off. My family and I will never use a moving company again after this VERY negative experience. I called Always Helpful Movers to set up a time to get a quote. The Owner John came out to do a walk through. I told him we had two 16 foot trucks booked bc my husband didn’t feel comfortable driving a 26 foot truck. I told him we needed a 26 foot truck and someone to load and unload. He said that they have a 26 foot truck and a team that could do that. He sent me quote. I also had a couple other companies get me quotes. John called me twice to see if I were going to go with them. That should of been a red flag. My husband and I discussed the quotes and went with Always Helpful Movers bc they are supposed to be Christian based. Based on that we chose to support them even tho they were a few hundred higher than another company. We sent them the deposit, contract, as well as the insurance money. Shortly after they deposited the check I would receive phone calls every couple days from John as well as different employees asking when I was going to pay the deposit and other questions. I had to inform them they were calling the wrong client and I was not going to Green Bay but Bemidji MN as well as my deposit was paid and cashed weeks prior. I confirmed every time they would be there at 9am on moving day. John said yes 9am start and done at noon. With all the mistakes we started to worry but already paid the deposit and didn’t want to lose $2100. I had to call the day before to ask a question about the balance and was told again 9am start. John sent a group to our house on moving day an hr and half late with a pick up truck and trailer. My husband called John about how we were supposed to have a 26 foot truck and they were supposed to be there at 9am not 10:30am. John said all our stuff would fit in the trailer and if it didn’t he would send another truck over. It didn’t all fit bc we needed a 26 foot truck like I said at the beginning. We were planning on leaving Kansas City no later than 2pm. The first group loaded and left. John never called so my husband called him and was told he was unavailable. We had to wait an hr for someone to bring another trailer to get the rest about 4pm. We didn’t leave our house til 6pm to say our goodbyes to our family. We finally got on the road to drive 6.5hrs at 8:15pm. We got into Minneapolis at 4am after being up at 6am since we were told a 9am start. Two days later they came to deliver our stuff to our new house. John sent us a bill for $2400 when it should have only been $1753. John’s estimate was way off and we could and should of went with another company that was $1000 less instead of trying to support a Christian based company. We reached out to a few people who have used his company before and they had the same complaints about the drastic difference in price. He estimates low to get the business and springs the bill on you at the end.