Mr. Appliance of Lexington

I called the office this morning, and spoke to a lady named Kim, very friendly, she took all my information and told me there would be a technician at my house around 3:30, she told me his name was Dwight and he would call first, well around 2 o’clock Dwight called and said he would be here in 20 min., which he was, as soon as he opened my freezer, he was sure he knew what the problem was, and went right to work, he had to replace the defrost heater and the thermostat bi-metal, which he had on the truck, took about two hours, he did not leave until he knew it was working prpperly. He cleaned up any mess he made, I was very pleased with his work, he was very personable and knew how to do his job. Hopefully I will not have any problems with other appliance, but if I do, I will not hesitate to call “Mr. Appliance”