Bison Steel Buildings Inc

I started working with Bison Steel in 2010. I was looking for a steel building for storage and shop located in northern Maine. I came across Bison Steel building after looking at quite a few other manufacturers. Bison Steel was easy to communicate with on the design. They had the information I was looking about steel buildings and they design it in no time. When I started to build the building the plans were very easy to read and understand. When I had a problem I would talk to customer service and it was resolved immediately. I had a design change. They made the new part and shipped them out immediately. It was a pleasure to work with them. I recommend them highly. Everything was top-notch quality of building, the people were friendly and patient with me it was an excellent experience. I would Gladly work with them again John Coffey

Please do not make the mistake I did and trust anyone from Bison Steel Buildings, Inc. In September 2016 I gave a salesman for Bison Steel Buildings a deposit of $7,900 to lock in the price for a steel building for my farm in Nebraska. He said the deposit was refundable, minus a small engineering fee, if either party cancelled the project. He sent me rough plans, a colors chart, and a contract. However, I decided not to do the project, and requested a refund of my deposit in October 2017. I never approved any plans or signed the contract. This request for a refund was ignored. In December 2017, I sent my refund request to Bison’s owner, John Swanson, by certified mail with a receipt. This request also was ignored. In March 2018, my attorney sent a letter to Mr. Swanson by certified mail with a receipt. This request also was ignored. I then filed a complaint with the Better Business Bureau of Minnesota in June 2018. Mr. Swanson offered to repay only HALF of my deposit. I refused that offer. Mr. Swanson ignored further attempts to negotiate. At this time, I also filed a complaint with the Federal Trade Commission. In July 2019, I filed a complaint with the Consumer Fraud Division of the Nebraska Attorney General’s Office. Again, Mr. Swanson ignored their letters – until they informed him that a reply is required by Nebraska law. Again, he offered to repay only half of my deposit. And again, I refused. Once more, he ignored further attempts to negotiate. The only route left open to me is to travel from Nebraska to Minneapolis and sue Mr. Swanson. But due to COVID-19 concerns, I will have to wait until 2021 to do so. My experience with Bison Steel Buildings showed me that this company’s customer service policy is to ignore problems and hope they will go away. Don’t do business with them. Even if you document every step, like I did, they will ignore your requests for help and fail to keep their promises.