HERS AND HIS PLUMBING, LLC

Below is my personal experience with "Hers and His Plumbing company". You may make your own conclusions. We had a problem with hot water in some parts of the house coming out in 15-18 minutes after opening the faucet. A plumber from a totally different company came to fix unrelated issue and I asked him why we have such problem. He quickly determined that the cause is a nonfunctional circulation pump attached to the water heater. Since water heater is one item covered by AHS, I opened a service request. "Hers and His plumbing" was assigned and one man ( i withdrawing the name because its not important ) came. I showed him the problem in the kitchen ( without telling him what i knew ). He started hot faucet and looked at his watch for how long it takes to get hot water. After hot water started coming out he asked where else we have the same problem. I answered. Then he called what appears to be their office number and started describing the problem. He continued asking questions what to do next. ( I was next to him entire time he was at our house which was about 45 minutes). After i realized he has no clue what to do I told him what I knew. He went to garage where water heater is installed and started looking at the circulation pump. Another call to the office took place. Looked like he got new instructions. He proceed with switching water heater off and send me to open all hot faucets and drain all hot water. ( I didn't argue with what he was asking me to do, even though i knew water heater is not the problem). Then he turned water heater on, told me he will be back to replace circulation pump and left. Next day i received email from AHS to call them because there is a reason why AHS is not covering such replacement. When I called I was told the replacement is not covered because installation is incorrect. When I asked why they are saying such thing I was told plumber send them the report stating this and correct installation is suppose to have timer installed. And if I want to have pump replaced there will be an out of pocket expense in the amount of $1077. Next thing I called the number on the label attached on the water heater. It turned out it is the plumbing company that installed water heater and pump. When i told them what the other plumber stated in his report to AHS he simply laughed and said if I want him to replace the pump it will be $625. Another call to AHS. I explained to the person who took my call what is going on. Told them Hers and His Plumbing company is a very dishonest company is probably reaping AHS customers and them as well. That didn't make any difference. So I proceeded to have my plumber to come and replace the pump. When I asked about timer he said that there are pumps with a timer, a lot more expensive but they actually are disappearing on the market because no one wants them. He told me to just go to Wallmart and buy a simple timer, program it to shut off for times we don't need speedy hot water and plug pump into it. I did that and bought one for $5. Programmed to shut off for night ours and that's it. Total expense is $630 = $625+$5. They asked me for $1077 just as a copay. Who knows what they would invoice AHS for the work.

This company was dispatched to my home by a home warranty company to replace a broken toilet flange. I discovered the broken flange after moving in and discovering the toilet was loose. Because I removed the toilet (necessary to discover the broken flange), this company refused to do any repairs, but, they demanded a $100 payment for doing nothing. This is not a plumbing company and they do not do repairs. They are a front for the “warranty” company. Any claim on warranty, His and Hers comes out and disputes, collects $100 and the “warranty” company denies the claim. If you refuse to participate in their scam they will file for judgements, place liens, etc. This is a scam company so if they are dispatched to your home immediately send them away and find someone honest.