Coleman Pest Control

I am very disappointed with Coleman's Pest Control. I bought a house a year and a half ago that was under termite contract with them. When termite season began, we had huge swarms inside the house, it was one of the most horrifying experiences I've had. Thousands of insects flying out of the walls into our bedroom and living room. Coleman representatives were very friendly and responsive and came out to spot treat every time we saw termites, so I thought they were doing a good job. Many swarms later, they told me that the house hadn't been treated in over 7 or 8 years, even though it should be treated every 5. I asked them for a copy of the contract that the house was under, but they would never give me one. They came out and did a new ground treatment, so again I thought they were doing a good job. Many more termites and phone calls later it became unclear whether they actually did a full ground treatment. They would not give me a straight answer about anything. Then they sent me a contract renewal in the mail so I asked why I needed a new contract if they just did a new treatment. They referenced only having done a partial ground treatment, which is not what they told me before. After trying to get a clear answer about how the house was treated and asking for something in writing explaining what was done and with what chemical, I was told I ask too many questions and should find a new company. That is exactly what I did. I cannot believe how shady this company turned out to be. They seemed so friendly and responsive at first. A new termite season is here and I've had a new company do a ground treatment, but there are so many nests in the house from years of not being treated that we are still dealing with swarms and termite damage in windows, floors and floorboards.